Matthew Flemming

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Streamlined roles procedures and procedures, leading to a 43% reduction in wage costs within 6 months.
• Doubled brick and mortar sales from $6.1M to $13.7M in the first two years.
• Expanded store base from 2 to 16 locations, including flagship stores.
• Strengthened global relationships to drive growth in Canadian and worldwide retail divisions.

• Head of National Retail Sales & Operations, ZWILLING J.A. Henckels Canada Ltd., 01/01/17, Present, Conceptualized national growth strategy, exceeding sales and profit targets., Managed new store openings and conducted retail audits for compliance., Implemented inventory control and talent retention programs.
• Retail Sales & Operations Manager - Central & Western CA, RUDSAK, 01/01/12, 12/31/17, Expanded store base and increased sales revenue across Ontario and Western Canada., Provided frontline feedback to executive team for operational improvements., Managed teams to deliver exceptional customer service.
• Retail Sales & Operations Director - Central & Western CA, StyleXchange, 01/01/01, 12/31/12, Enhanced revenue through strong supplier relationships and effective merchandising., Developed and executed promotional activities to boost sales., Recruited and mentored high-performing teams.