Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Matthew Ettinger

Kingston

Summary

Results-driven professional with several years of proven expertise in customer service, sales, and finance within the automotive industry. Adept at cultivating strong client relationships and exceeding sales targets, I am now eager to channel my skills and experiences into the dynamic field of mortgage brokering.

In my previous roles, I honed my abilities to understand clients' unique needs, communicate complex financial information, and navigate intricate transactions. These experiences have equipped me with a comprehensive understanding of financial products and a keen insight into client-focused solutions.

My commitment to providing exceptional service aligns seamlessly with the values crucial to the mortgage brokering business. I am enthusiastic about leveraging my customer service and sales background to help clients navigate the complexities of the mortgage process. I possess a keen eye for detail, excellent communication skills, and a track record of building trust with clients.

By seamlessly transferring my skills from the automotive industry to the mortgage brokering business, I am confident in my ability to contribute to your team's success. I am eager to bring my passion for client satisfaction, strong analytical skills, and proven sales acumen to drive results in the mortgage industry.

Overview

10
10
years of professional experience

Work History

Sales Manager

Landry Auto Group
02.2021 - Current
  • Collecting credit applications
  • Inputting applications into lender data base
  • Communicate with lenders to achieve best approvals possible
  • Convey lenders decisions to clients ensuring clients are informed and understand circumstances/supporting documents lenders may need
  • Ensure customer satisfaction
  • Ensure sold units are cleaned and fueled prior to delivery
  • Follow up with existing clients within 24-48 hours of sale
  • Continue follow up to ensure customer satisfaction, repeat business, and possible referral opportunities
  • Reach company gross revenue targets monthly
  • Increased gross profit month over month by 35%
  • Increased volume of units per month from 20 to 30
  • Implemented new sales process' to adapt to a digital market

Sales Associate

American Income Life
04.2020 - 08.2020
  • Completed Life License Qualification Program
  • Cold calling cliental to arrange virtual meetings to discuss benefits they are entitled to.
  • Ensure information is correctly inputted into underwriting data base
  • Cold calling upwards of 30 plus clients per day

Sales Associate

Bruce Mazda
01.2019 - 04.2020
  • Bruce Automotive purchased Kentville Mazda and I continued my employment under the new name Bruce Mazda performing the same responsibilities

product specialist

Kentville Mazda
01.2016 - 12.2019
  • Generated reports to track performance and analyze trends.
  • Maintained servers and systems to keep networks fully operational to optimize sales funnel
  • Logged phone numbers and email addresses to contact customers for follow-ups, using multiple CRM tools
  • Ensure customer satisfaction, sales per year, and customer survey results to be considered in Mazda Canada top percentile of sales professionals
  • Cold calling 100 leads through out a month
  • Converted 12% into sales (10% considered national average for the lead provider)
  • Ensure showroom cleanliness

Laborer

Kings Enterprise
01.2014 - 01.2015
  • Construction and general labor for Kings Enterprise
  • Installed drywall, siding and other structural components.
  • Operated forklifts and boom lifts to complete various tasks.
  • Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
  • Worked on sites, installing roofs and other exterior components.

Education

No Degree - Nova Scotia Associate Mortgage Broker Course

Mortgage Professionals Canada
Remote
12.2023

Life License Qualification Program (LLQP) - Insurance Sales

University of New Brunswick
Fredericton, NB
2019

High School Diploma -

West Kings District High School
Kingston, NS
04.2013

Skills

  • Product and Service Sales
  • Multitasking Strengths
  • Market Research
  • Sales Trends
  • Customer Service
  • Verbal Communication
  • Time Management
  • Excellent People Skills

Hobbies

Lover of the outdoors I enjoy fishing, hunting, and camping. I also enjoy playing and watching sports such as hockey, football, basketball, baseball. Avid Golfer always working on my game. I enjoy spending time with my Family and traveling!

Timeline

Sales Manager

Landry Auto Group
02.2021 - Current

Sales Associate

American Income Life
04.2020 - 08.2020

Sales Associate

Bruce Mazda
01.2019 - 04.2020

product specialist

Kentville Mazda
01.2016 - 12.2019

Laborer

Kings Enterprise
01.2014 - 01.2015

No Degree - Nova Scotia Associate Mortgage Broker Course

Mortgage Professionals Canada

Life License Qualification Program (LLQP) - Insurance Sales

University of New Brunswick

High School Diploma -

West Kings District High School
Matthew Ettinger