Summary
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Matthew Estrada

Camarillo

Summary

Dynamic Customer Service Representative with a proven track record at Carl's Jr, excelling in enhancing customer satisfaction through active listening and critical thinking. Skilled in managing high-stress situations and building rapport, I effectively resolved conflicts while ensuring compliance with company policies, contributing to a positive service environment. I am eager to contribute to my community, to learn, and to gain valuable career and life experience. I have been passionate about LEGO for my whole life, and I have heard only good things about Bricks & Minifigs. For these reasons I would be proud to be a member of the team.

Work History

Customer Service Representative

Carl's Jr
06.2021 - 08.2021
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Collaborated with team members to enhance service quality and operational efficiency.
  • Handled routine transactions, ensuring compliance with company policies and procedures.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

No Degree - Anthropology

Moorpark College
Moorpark, CA
12-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Public speaking
  • Relationship building
  • Computer proficiency
  • Professional telephone demeanor
  • Reading comprehension
  • Brand representation
  • Building rapport
  • Client relations

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Extracurricular Activities - Published a creative writing piece in the Moorpark College Review.

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Creating digital art with programs like Procreate
  • Experimenting with different creative mediums, like sewing and sculpting to expand skills and techniques
  • Crafting and DIY Projects
  • Building and experimenting with LEGO System and Technic elements
  • Video Gaming
  • Reading
  • Backpacking and Hiking

Timeline

Customer Service Representative

Carl's Jr
06.2021 - 08.2021

No Degree - Anthropology

Moorpark College

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Matthew Estrada