Matthew Dorn
Halifax,NS
Summary
Accomplished professional with extensive specialized experience in learning and development. Builds excitement around products, processes, services and ideas. Creator of memorable learning experiences both in person and online through the application of adult education principles and providing effective learning materials.
Overview
13
13
years of professional experience
Work History
Systems trainer
Vetstrategy
01.2024 - Current
- Training Delivery
- Delivered webinar training modules to veterinary clinics to ensure they are prepared for a new patient management system
- Ensured that assigned clinics complete the training program and hosted additional training sessions as required by clinic management
- Visited some clinics on site during their initial changeover ensuring they were comfortable and confident with the new system.
- Training Design & Logistics
- Designed and updated training modules based on learner feedback and system changes
- Created schedules, surveys and attendance tracking to effectively deliver and measure ongoing training efforts
- Developed and managed the attendance tracking reporting to ensure the team were able to follow up and track completion effectively
Senior Learning Specialist, Training & Enablement
TELUS Small Medium Business
04.2022 - 09.2023
- Driving Adoption of New Digital Platforms
- Worked with stakeholders and created contests to drive adoption of new digital platforms though high energy launches and engaging training
- Created reporting delivered to leaders to help them work with their teams to ensure that their team members were taking full advantage of the new platform
- Product Training Redesign
- Using adult education principles, the redesign focused on organizing the content in terms of how the information would be used during their day-to-day sales process and how to apply it
- Moving away from a lecture-driven format, roleplay and other activities were added to the courses to help with participation, engagement, and retention
- Coaching Program Development & Administration
- Created a training program to onboard coaches to ensure that were able to deliver an effective session and acted as a coach as well receiving an average of 9.5/10 in team member satisfaction surveys
- Administered the program ensuring that team members were identified, coaches were assigned and sessions were completed following the outlined steps
Business Partner – Training & Learning Development
ACADIAN SEAPLANTS LTD
10.2019 - 04.2022
- Designing Instruction to Decrease Cyber Security Risk
- Lowered the phishing simulation failure rate within the organization from 50% to 3.7%
- This was achieved through the development of a customized, organization-wide e.Training and phishing simulation program designed to strengthen the ‘human firewall’ at Acadian Seaplants
- Managing IT Training and Communications Across the Organization
- Managed training and change management for the transformational implementation of SAP Business One across the organization including executive leadership
- Improved quality and consistency of IT communications across the organization by utilizing training and change management best practices ensuring employees were able adjusted to newly implemented technologies
- Managing the LMS & e.Training Development
- Development of e.training courses ranging from cyber security to HR related courses such as respectful workplace and code of conduct
- Responsible for day-to-day end-user management and authentication related issues.
Senior Learning Specialist, Programs & Talent Investment Teams
TELUS RETAIL
04.2017 - 09.2019
- Effective Instructional Design
- Led the design, delivery, and program management of store launch training TELUS Connected Experience store locations. Learners rated the course a 9.8 out of 10 in value to their new roles and analysis demonstrated that reps who received this training outperformed those who did not by an average of 10% to target
- Designed in-class and online product training for the new TELUS SmartHome Security in Western Canada. training helped TELUS corporate stores exceed their initial sales targets by 23%.
- Delivering Sales Training to Retail and B2B Channels
- Delivered engaging and memorable sales training to new hires in the retail and business-to-business channels with the goal of building sales representative confidence and competence to quickly deliver against their targets
- Participants who responded to post training surveys rated facilitator performance an average of 9 out of 10
- Training the Trainer
- Mentored a group of new facilitators to deliver sales training to the TELUS Direct-to-Consumer teams. The new facilitators were able to effectively deliver the materials and transition into regular facilitator roles
- Training facilitators on a regular basis to deliver program materials and keeping them updated with changes. The facilitation team for the Connected Experience store training was rated a combined 9.9 out of 10 by participants
- Coordinating Training & Program Management
- Arranged in-person and virtual training sessions by sending invitations, creating session records in the LMS to track completion, and ensuring training content is updated
- Managed multiple programs simultaneously which included record keeping, content maintenance, tracking learner evaluations, and ensuring trainers were prepared to deliver sessions
Education
Honors Bachelor of Arts - Political Science
McMaster University
Certificate in Adult and Continuing Education - undefined
University of Victoria
Skills
- Stakeholder Management
- Program Evaluation
- Reporting & Analysis
- Needs Assessments
- Trainer Preparation
- Training Material Development
- Project Management
- Facilitation techniques
- Training delivery
- E-learning development
- Virtual training
- Multimedia tools
Timeline
Systems trainer
Vetstrategy
01.2024 - Current
Senior Learning Specialist, Training & Enablement
TELUS Small Medium Business
04.2022 - 09.2023
Business Partner – Training & Learning Development
ACADIAN SEAPLANTS LTD
10.2019 - 04.2022
Senior Learning Specialist, Programs & Talent Investment Teams
TELUS RETAIL
04.2017 - 09.2019
Certificate in Adult and Continuing Education - undefined
University of Victoria
Honors Bachelor of Arts - Political Science
McMaster University
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