Matthew Di Biasio

HEAD OF PROFESSIONAL SERVICES NORTH AMERICA

Cloudpermit

01.2022 - Current

Orchestrated the success of Professional Services Project Managers, surpassing expectations in project completion, revenue achievement, and the delivery of impactful business outcomes, consistently ensuring high levels of customer satisfaction.
Collaborated with the Professional Services Director to establish and oversee goals and responsibilities for project managers, contributing to the overall strategic direction of the team.
Played a pivotal role in developing thought leadership, crafting event-specific materials, and creating customer-facing presentations that effectively communicated the value proposition of Cloudpermit professional services.
Demonstrated hands-on technical expertise in preparing and delivering presentations for key accounts, effectively showcasing the value proposition of Cloudpermit professional services.
Uphold the standard for the Professional Services team, surpassing corporate expectations in billable utilization targets, core knowledge, communication proficiency, and execution excellence.
Established and maintained high performance expectations for team members, fostering an environment conducive to continual learning and growth as trusted advisors to clients.
Monitored team performance, provided timely feedback, and offered development assistance to ensure individual and collective success.
Led the creation, review, and approval of formal statements of work, change requests, and proposals, ensuring alignment with business objectives.
Developed and maintained weekly revenue forecasts, implementing action plans to address any issues and optimize financial outcomes.
Managed resource assignments, staffing levels, and recruitment efforts to support project demands.
Identified and implemented process and tool improvements, drawing on seasoned experience leading teams of project managers and consultants in support of external customers.
Collaborated with the engagement management team to propose, scope, and price Professional Services Statements of Work, managing a PS sales overlay team for seamless execution.
Facilitated collaboration between the Professional Services team, Account teams, and Partners, ensuring effective planning and execution of internal projects, along with the provision of appropriate training and resource management.
Provided leadership and guidance to coach, motivate, and lead services team members towards optimal performance levels and career development.
Maintained a sharp focus on the delivery model's quality, cost-effectiveness, and alignment with customer success outcomes.
Stayed abreast of Cloudpermit product releases, remaining knowledgeable and up to date.
Documented customer services, techniques, and processes to enhance efficiency and contribute to the development of Cloudpermit assets.
Collaborated with Product Engineering and Support teams to contribute documentation for clients, ensuring a seamless customer experience.