Matthew Dean
Brantford
Summary
Dynamic and detail-oriented Technician with a proven track record at Bell Technical Solutions, adept in troubleshooting, repairs, and customer service. Excelled in maintaining safety and enhancing customer satisfaction through expert resolution of technical issues. Skilled in multitasking and organization, seamlessly blending hard technical skills with soft skills to achieve operational excellence.
Overview
20
20
years of professional experience
Work History
Technician
Bell Technical Solutions
02.2005 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Game Day Announcer
Brant And District Football Club
05.2018 - Current
- Spoke intelligently and enthusiastically regarding music and performers to engage and entertain listeners.
- Participated in charitable events as an emcee or guest speaker, strengthening ties between the Teams and the local community.
- Delivered live sports commentary, providing a captivating play-by-play account for fans tuning in from home.
Education
Grand Erie District School Board
Brantford OntarioSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Customer interaction
- Workload management
- Health and safety regulations
Languages
English
Professional Working
Timeline
Game Day Announcer
Brant And District Football Club
05.2018 - Current
Technician
Bell Technical Solutions
02.2005 - Current
Grand Erie District School Board
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