Matthew Dawes
Stony Plain,AB
Summary
Dynamic small business owner with 12 years at Amalgamated Tire Services, excelling in customer relations and tire expertise. Proven track record in enhancing client satisfaction and loyalty through effective relationship building and operational efficiency.
Overview
14
14
years of professional experience
Work History
Owner
Amalgamated Tire Services
Alberta
08.2014 - Current
- 12 years of tire experience including farm, otr, industrial and transport Tires
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Automotive Technician
Pag Automotive
Acheson, AB
08.2013 - 08.2014
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Parts Counter Person
NAPA Auto Parts - Genuine Parts
Spruce Grove, AB
08.2012 - 08.2013
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Laborer
Thompson Brothers Construction
Spruce Grove, AB
05.2011 - 09.2011
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Education
High School Diploma -
Memorial Composite
Stony Plain AbSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Picker operation
- Tire knowledge and safety
- 3 piece and some 5 piece wheel assembly’s
Languages
English
Full Professional
Timeline
Owner
Amalgamated Tire Services
08.2014 - Current
Automotive Technician
Pag Automotive
08.2013 - 08.2014
Parts Counter Person
NAPA Auto Parts - Genuine Parts
08.2012 - 08.2013
Laborer
Thompson Brothers Construction
05.2011 - 09.2011
High School Diploma -
Memorial Composite