MATTHEW DANG
North York,Canada
Summary
Results-driven Customer Service & Client Success Manager with extensive experience in assisting customers with product selection, order management, and technical support. Adept at building strong relationships and providing personalized solutions to enhance customer satisfaction and loyalty. Proven track record of managing customer inquiries, tracking orders, and ensuring timely delivery while maintaining accurate records of interactions. Skilled in leading cross-functional collaboration and driving customer retention strategies to improve overall service delivery and business success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service & Client Success Manager
SMCO Corporation
Toronto, Canada
10.2023 - 11.2024
- Assisted customers with product selection, orderings, billings, returns, exchanges and technical support
- Developed strong relationships with customers by providing personalized assistance and support
- Answered Customer inquiries and provided accurate information regarding products and services
- Conducted regular follow-up calls with customers after resolving their issues
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Proactively identified customer needs by analyzing patterns in past conversations and offering tailored solutions to enhance customer satisfaction and loyalty
- Implemented customer retention strategies that improved long-term satisfaction and decreased churn by fostering a proactive service approach
- Managed escalated situations effectively, de-escalating customer complaints and ensuring resolutions that adhered to company standards and policies
Logistics Specialist
George Brown College
Toronto, Canada
09.2022 - 03.2024
- Monitored freight costs to ensure compliance with company budget guidelines
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations
- Performed regular audits of inventory levels at warehouses to ensure accuracy
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics
- Excellent multi-tasker
- Perfect attendance record
- Outstanding customer service
- Strong communication and verbal skills
Supervisor
Escar Entertainment
Toronto, Canada
08.2016 - 08.2018
- Smoothly processed incoming orders, handling transactions with accuracy in a high-volume environment
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Opened and closed stand; including counting cash, opening, and closing cash registers, and creating staff assignments
- Monitored employee performances and safety, conducting retraining to correct problems and optimize productivity
- Trained new team members in cash register operation stock procedures and customer service
Education
Ontario College Diploma -
George Brown Culinary Management
Toronto, ON06.2022
Bachelor of Commerce -
Ryerson University
Toronto, ON06.2020
Certification
- Certified in Standard First Aid with CPR C+AED, 02/01/20
- Certified in Smart Serve, 06/01/22
- Certified in Food Safety, 06/01/22
Timeline
Customer Service & Client Success Manager
SMCO Corporation
10.2023 - 11.2024
Logistics Specialist
George Brown College
09.2022 - 03.2024
Supervisor
Escar Entertainment
08.2016 - 08.2018
Ontario College Diploma -
George Brown Culinary Management
Bachelor of Commerce -
Ryerson University
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