Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Volunteer Experience
Timeline
Generic

MATTHEW DAMILARE OLAGUNJU

North Finchley,NS

Summary

Professional with experience in security and custodial roles, prepared for responsibilities requiring strong observational and conflict resolution skills. Focus on collaboration and achieving results in team settings. Known for reliability and adaptability to changing needs. Skilled in maintaining safety, managing challenging situations, and effective communication.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Custody Officer

MINISTRY OF JUSTICE (SERCO)
04.2023 - Current
  • Ensuring the supervision and welfare of custodies
  • Contributing to an effective and high performing work environment
  • Documenting the outcome of court proceedings
  • Liaising with solicitors and ensuring smooth meetings with their clients
  • Completion of necessary paperwork and filing of day activities
  • Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
  • Took custody of prisoners from arresting officers to begin processing into detention facility.
  • Conducted physical searches of prisoners and premises in search of weapons and contraband.
  • Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Conducted periodic cell inspections, ensuring cleanliness and compliance with facility standards.
  • Safeguarded the well-being of officers and inmates alike through rigorous emergency preparedness drills and protocols.
  • Participated in ongoing professional development opportunities, staying current on best practices within the corrections field.
  • Oversaw recreational activities among inmates, facilitating positive outlets for energy and promoting physical well-being within the facility.

Creative Director

806 PHOTOGRAPHY
11.2017 - Current
  • Handle scheduling for clients
  • Oversee procurement of equipment and work materials
  • Delegating/supervising team shoot projects
  • Ensuring prompt delivery and efficient services
  • Ensuring efficient running of the studio
  • Managed campaigns with specific focuses in order to meet customer needs and creative visions.
  • Managed multiple projects simultaneously, ensuring timely completion and seamless execution.
  • Developed artistic visual products while working within defined technical constraints.
  • Researched emerging technologies and developed effective strategies for integrating into existing campaigns.
  • Developed style guides to promote consistent branding across projects.
  • Evaluated and contributed to creative team ideas and translated into actionable project plans.
  • Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.

Freelance Media Lead

PALAZIO NIGHTLIFE
07.2017 - 03.2020
  • Built media campaign strategies for client
  • Managed and monitored progress of media campaigns for client
  • Ensuring prompt delivery of media contents for use
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
  • Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
  • Utilized advanced software tools to produce visually appealing designs for client projects.
  • Boosted personal brand recognition through regular blog posts or articles showcasing my expertise in the field.
  • Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.

Customer Service Advisor

ZIKU GLOBAL SERVICE
04.2019 - 10.2019
  • Handling clients purchases and negotiations
  • Handling inbound calls and assisting customers with resolving issues promptly and efficiently to ensure optimal customer satisfaction
  • Ensuring product knowledge, current promotions and policies regarding payments and returns is kept up to date
  • Working with colleagues and areas across the organization to enable the delivery of consistent high standards of customer service and sales targets
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with team members to achieve monthly targets and improve overall performance.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Continuously sought opportunities for personal development through ongoing training programs.

Executive Assistant

Topmost Securities Limited, Nigeria
09.2016 - 05.2017
  • Advertised and promoted new stocks to customer
  • Schedule meetings and communicate with teams working on client's shares
  • Diary Management, replying mails, coordinating meetings, travel and flight bookings
  • Receiving confidential company mails (FedEx, UPS, and DHL etc.) and sending to respective addresses
  • Follow up on Reports from Department Heads and for the General Manager
  • Screening phone calls, enquiries and requests
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.

Intern Teacher

MILLBANK SCHOOL
01.2012 - 04.2012
  • Under supervision of a staff teacher, I taught senior secondary school students’ economics
  • Established a photography club and monitored other curricular activities
  • Was part of organizing team for a leadership seminar for students
  • Anchored after school classes for students about preparing for WASSCE and JAMB
  • With approval from school management, I began and oversaw a mentorship programme for special students

Education

Bachelor of Science - Economics Education

Lagos State University
Ojo, Lagos State
01.2014

Skills

  • Ms Office Suite
  • Customer care
  • Figma
  • Adobe Photoshop
  • Lightroom

Certification

  • Certification in Internet and Computer Core (Ms Excel, Ms Word, Ms PowerPoint)
  • Certification in foundations of User experience (UX) Design
  • Certification in Photography

References

On request

Hobbies and Interests

  • Business news
  • Photography
  • Product Design
  • Traveling
  • Art

Volunteer Experience

Community Development Service, 03/2015 - 02/2016, NYSC, Benin State, Nigeria

Timeline

Custody Officer

MINISTRY OF JUSTICE (SERCO)
04.2023 - Current

Customer Service Advisor

ZIKU GLOBAL SERVICE
04.2019 - 10.2019

Creative Director

806 PHOTOGRAPHY
11.2017 - Current

Freelance Media Lead

PALAZIO NIGHTLIFE
07.2017 - 03.2020

Executive Assistant

Topmost Securities Limited, Nigeria
09.2016 - 05.2017

Intern Teacher

MILLBANK SCHOOL
01.2012 - 04.2012

Bachelor of Science - Economics Education

Lagos State University

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MATTHEW DAMILARE OLAGUNJU