Matthew Coveyduck
Montréal
Summary
- Skilled in warehousing and computer operations, my approach combines teamwork with time management, achieving significant improvements in service delivery and operational efficiency.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Customer Experience Team Lead
Clips4Sale
08.2022 - 02.2024
- Developed and implemented customer service policies and procedures.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Customer Service Team Lead
MindGeek
01.2019 - 07.2022
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
Lift Operator
Carpenter Co.
01.2011 - 01.2018
- Transported goods between warehouse locations according to shipment and storage needs.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Unloaded materials and goods at designated locations for best project availability.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Picker Packer
Empire Crockery
01.2006 - 01.2010
- Scanned packages and boxes and moved to loading dock for shipment.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Pulled orders quickly to maintain demanding productivity goals.
Education
High School Diploma -
LaSalle Community Comprehensive High School
LaSalle, QC07.2004
Skills
- Team Management
- Order Processing
- Quality Control
- Warehousing functions
- Time Management
- Teamwork and Collaboration
- Computer Skills
Languages
English
Native or Bilingual
Timeline
Customer Experience Team Lead
Clips4Sale
08.2022 - 02.2024
Customer Service Team Lead
MindGeek
01.2019 - 07.2022
Lift Operator
Carpenter Co.
01.2011 - 01.2018
Picker Packer
Empire Crockery
01.2006 - 01.2010
High School Diploma -
LaSalle Community Comprehensive High School
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