Matthew Collins
Joshua Tree
Summary
Detail-oriented Rental Coordinator skilled in customer communication, problem-solving, and equipment scheduling. Proven ability to enhance rental operations and drive customer satisfaction.
Overview
20
20
years of professional experience
Work History
Rental Coordinator/Supervisor
Clairemont Equipment
Indio
2017.02 - Current
- Managed rental agreements and coordinated equipment availability for clients.
- Communicated with customers to understand their equipment needs and preferences.
- Scheduled equipment deliveries and pickups to optimize fleet utilization.
- Processed rental transactions using inventory management software for accuracy.
- Created targeted marketing strategies to enhance visibility of rental services.
- Processed applications for potential renters in accordance with company policies.
- Conducted regular market research to identify trends in demand for rentals.
- Coordinated with maintenance teams to uphold equipment readiness and ensure safety compliance.
- Assisted in developing service procedures for improved customer satisfaction.
- Inspected rented equipment upon return for any damages or missing items.
- Trained new staff on rental processes and customer service standards.
- Maintained accurate records of rental inventory and customer interactions.
- Answered telephones to assist customers and resolve issues.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Oversaw maintenance, appearance, and performance of company vehicles.
- Prepared sales contracts, researched customer needs, and promoted various products and services.
- Processed exchange requests in computer system.
- Negotiated competitive prices with suppliers while maintaining quality standards.
- Recommended process improvements to management to enhance efficiency of rental operations.
- Maintained accurate records of all rental transactions in the company database.
- Updated and maintained rental agreement files and documents.
- Monitored daily rental schedules and ensured timely delivery of products and services.
Yard Maintenance Worker
Clairmont Equipment
Indio
2017.02 - Current
- Ensured equipment cleanliness and damage identification through regular inspections before rentals.
- Performed daily yard maintenance to ensure operational standards were met.
- Coordinated loading and unloading of vehicles to improve customer satisfaction.
- Executed detailed inspections on all rental equipment prior to dispatch.
- Supported equipment deliveries and pickups to maintain service efficiency.
Shipping and Receiving Coordinator
Moseys' Production Machinists
Anaheim
2007.02 - 2017.02
- Managed receiving processes, verifying incoming shipments against purchase orders to maintain inventory integrity.
- Coordinated shipping schedules, optimizing dispatch of materials for timely delivery.
- Oversaw inventory control, ensuring accurate stock levels to support operational efficiency.
Education
High School Diploma -
Norte Vista High School
Riverside, CA2006-06
Skills
- Rental management
- Equipment scheduling
- Market analysis
- Customer relations
- Training development
- Time management and multitasking
- Problem solving and decision making
- Team building and performance improvement
- Attention to detail
- Professional demeanor and self-motivation
Timeline
Rental Coordinator/Supervisor
Clairemont Equipment
2017.02 - Current
Yard Maintenance Worker
Clairmont Equipment
2017.02 - Current
Shipping and Receiving Coordinator
Moseys' Production Machinists
2007.02 - 2017.02
High School Diploma -
Norte Vista High School