Matthew Cole
Grass Valley
Summary
Reliable leader with a proven track record at Applied Science Inc, known for adaptability, effective collaboration, service excellence and regulatory compliance. Enhanced team collaboration and morale while driving customer satisfaction through effective problem resolution and staff training. Achieved significant improvements in product quality and departmental standards, fostering a culture of continuous development.
Overview
16
16
years of professional experience
Work History
Director, Customer Success
Applied Science Inc
07.2018 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Product Service Department Manager
Applied Science Inc
10.2009 - 07.2018
- Improved product quality by implementing strict inspection processes and addressing customer feedback.
- Helped onboard, training and coach product service team members.
- Led the development of comprehensive policies and procedures to maintain consistent departmental standards.
- Increased customer satisfaction by providing exceptional support services and resolving complex product issues.
- Conducted regular performance evaluations for team members, offering constructive feedback and setting achievable goals for improvement.
- Trained personnel in equipment maintenance and enforced participation in regulatory required supplemental training.
- Pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Associate of Arts - Humanities
Sierra College
Associate of Arts - English Language And Literature
Sierra College
Rocklin, CASkills
- Service excellence
- Regulatory compliance
- Staff training/development
- Problem resolution
Timeline
Director, Customer Success
Applied Science Inc
07.2018 - Current
Product Service Department Manager
Applied Science Inc
10.2009 - 07.2018
Associate of Arts - Humanities
Sierra College
Associate of Arts - English Language And Literature
Sierra College
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