Matthew Clifford
Oshawa,Ontario
Summary
Door and window Technician with 20+ years expertise in glass, automatic door systems, hardware, washroom, emergency exits, office and all entranceway solutions at a variety of locations and clients through unionized construction and BGIS ITS Canada. BGIS ITS Canada supplied AADAM training for Automatic doors as required for large clients such as CIBC, TD CANADA, HYDRO ONE, SCOTIABANK, BELL, ROGERS, and BANK OF MONTREAL. Proven track record in enhancing customer satisfaction through timely installations and repairs. Skilled in troubleshooting and recommending system improvements. High reputation to suppliers across the Greater Toronto Area and Durham Region. Organized and dependable, successful at managing multiple priorities, part acquisition, and maintaining client satisfaction. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Door Technician
BGIS ITS CANADA
02.2012 - 05.2025
- Adapted quickly to new technologies related to door security systems in a fast-paced environment.
- Supported team members in troubleshooting door mechanisms, enhancing overall service efficiency.
- Troubleshot complex electrical components within automated door systems to maintain peak functionality.
- Recommended improvements to existing door systems based on evolving needs or industry advancements, often resulting in cost savings for clients.
- Developed lasting relationships with suppliers to ensure availability of high-quality parts at competitive prices.
- Enhanced customer satisfaction by providing timely and efficient installation and repair services for various door systems.
- Provided emergency after-hours support to resolve urgent client issues promptly and professionally.
- Upgraded outdated door systems with modern technology to improve security and energy efficiency for clients.
- Updated daily logs with hours and materials used.
- Measured and estimated jobs in order to calculate fees.
- Gained experience with electronic locking systems during training sessions, improving technical proficiency.
Glass Installer
Union 1819
01.2007 - 01.2012
- Trained junior installers on proper techniques and safety protocols for handling glass materials.
- Implemented best practices for inventory management, minimizing waste and optimizing resource use.
- Maintained a clean and organized work environment, ensuring the proper disposal of any broken or damaged materials.
- Increased productivity by effectively utilizing tools and equipment specific to the glass installation trade.
- Contributed to company growth by consistently meeting or exceeding performance targets in terms of quality and quantity of completed installations.
- Demonstrated exceptional craftsmanship in the cutting, shaping, and fitting of custom glass pieces for various project types.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Cut safety glass according to specified patterns and performed precision pattern-making and glass-cutting to custom-fit replacement windows.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
Manager
Churrisimo
03.2004 - 12.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Education
Certificate of Technical Studies - Architectural Glass And Metal Technician
FTI ONTARIO
130 Toro Road North York03-2011
Skills
- Electrical wiring
- Fire door inspection
- Locksmithing
- Sliding door mechanisms
- Manual door repair
- Safety training and awareness
- Gate operator installation
- Glass door installation
- Automatic door systems
- Door hardware expertise
- Commercial door experience
- Diagnosing problems
- Updating logs
- Technical specifications
Languages
English
Full Professional
Timeline
Door Technician
BGIS ITS CANADA
02.2012 - 05.2025
Glass Installer
Union 1819
01.2007 - 01.2012
Manager
Churrisimo
03.2004 - 12.2006
Certificate of Technical Studies - Architectural Glass And Metal Technician
FTI ONTARIO
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