Matthew Clayborne
San Diego
Summary
Proven achiever with a strong work ethic and drive to succeed. Extensive experience in retail, ecommerce, merchandising, beverage industry, and warehouse shipping receiving department. Adaptability and quick learning in a competitive market. Solid foundation in operations, marketing, sales, logistics, and inventory control. Flexible team player thriving on the challenge of change. Committed to lifelong learning. Seeking a position to continue development and excel while delivering the best to an employer.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Shipt Shopper
Shipt
03.2024 - Current
- Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
- Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
- Achieved consistent on-time deliveries by expertly planning routes, accounting for traffic patterns, and weather conditions.
- Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.
- Enhanced customer satisfaction by efficiently fulfilling and delivering grocery orders on time.
- Adapted quickly to changing inventory levels at stores, finding suitable substitutes when necessary for timely deliveries.
- Handled multiple orders simultaneously while maintaining accuracy and adhering to strict deadlines.
- Navigated various store layouts expertly, minimizing time spent searching for items and maximizing productivity.
- Managed challenging situations calmly and professionally, resolving issues to maintain strong customer relations.
SSR Customer Service Representative
CINTAS, Professional Uniform and Facility Services
09.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Delivery Driver
Amazon Beeontime Llc
06.2020 - 09.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Driver/Laborer
Goodwill Industries
03.2020 - 03.2020
- Assist driver's when backing up
- Load and unload trucks at various goodwill locations in San Diego
- Utilize dollies, pallet jacks and forklift on a daily basis
- Break down pallets and gaylords when demands call for it at warehouse
- Assist customers and address issues when situations arise
- Pick up donations from various donors to be processed at warehouse
- Pick up merchandise from local goodwill stores and transfer to other stores as well as taking merchandise to stores that request it
VP Marketer/EMT
UNITED AMBULANCE
06.2014 - 06.2018
- Company Overview: Started United Ambulance Service with two other business partners to better serve the local communities of San Diego in an efficient and more compassionate manner with an emphasis on personal patient care in the EMS community
- Began with two ambulances in 2014
- Ran calls as well as dispatched with my partner seven days a week 24 hours a day
- Marketed to nursing homes in the greater San Diego region and gained recognition for our timely response times and personal touch, which patients appreciated and in turn requested our company for transportation
- August 2015- we acquired a Generations Contract which made us responsible for six nursing facilities and provided BLS and wheelchair transportation for all of their patients
- At this point we acquired five more ambulances and three wheelchair vans and employed 25 employees to facilitate the operation
- Present Day- We have 50 employees and 12 ambulances, three stretcher vans
- The culture that we have implemented is organic and continues to grow in a way that the majority of our employees move on either in the fire field or medical as we do our best to prepare them for the next level
- I have researched and implemented new ways of acquiring transportation via door to door marketing, portals from HMO's that we are licensed by as well as a website to which we have increased our call volume by 60 percent
- Our business model is fluent and adaptation is a huge factor as to why we are successful
- We have also added CCT Calls (critical care transportation) for patients that require around the clock care and are in sub acute facilities that need a higher level of care during transport
- Started United Ambulance Service with two other business partners to better serve the local communities of San Diego in an efficient and more compassionate manner with an emphasis on personal patient care in the EMS community
EMT-B
ER Ambulance
04.2013 - 05.2014
- As a EMT Assisted patients with multiple chronic diagnoses, including COPD and asthma
- Ensured efficacy of treatments through monitoring of treatment regimens
- Provided treatment within scope of practice as defined by state law
- Frequently commended for maintaining the safety, respect and dignity of residents
- Maintained all confidential personnel files, licensing and CPR compliance records
- Recorded patients' medical history, vital statistics and test results in medical records
- Escorted patients to examination rooms and prepared them for physician exams
- Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement
- Monitored patients with acute conditions
- Utilized strong assessment skills to determine necessary patient care
- Worked as part of team to execute proper care of body mechanics and safety of patient
Team Sports Lead
Dicks Sporting Goods
08.2011 - 03.2013
- Manage seven employees and supervise them in conducting sales, building displays, replenishing inventory
- Making sure the customer is aware of credit options as well as our ecommerce site to maximize the customer's options of purchase power
- Responding to daily metric reports to maximize sales on the floor by suggesting additional items that customer can use
- Scan items with PDT gun to check prices, create signage for weekly ads and take daily cycle counts of inventory
- As a Freight Associate, my duties include unloading of truck, separate inventory and associate it with correct department
- Build claim pallets that either are RTV's (return to vendor) or inner store transfers
- Keep warehouse clean and organized
- Add sensor tags to high-value inventory
- Keep sales floor clean and waxed so that the customer and employees have a positive experience
Administrative Coordinator
Dental Benefit Providers United Health Group Com
08.2009 - 07.2011
- Daily support and administrative work of the Professional Relations department
- Analyzing and reporting network data communicating changes and providing knowledge about customers and competitors
- Managing the operational logistics of recruitment meetings and activities
- Worked closely to develop and support the Professional Relation Recruiters
- Outlined goal setting, training and onboarding for new employees
- Handled sensitive and confidential information
Warehouse/Lister
Bids4Auctions
08.2008 - 06.2009
- Unloaded shipments of various merchandise from different wholesalers
- Cleaned and tested items before listing them on various ecommerce sites such as Ebay, Amazon, Craigslist, etc
- Photographed items in a studio setting and created listings with software called Kyozou which helped keep track of inventory (sold and unsold)
- Listed 60 items per 8 hour day
- Proficient with Microsoft Office, Outlook, Word, and Excel
- Photo editing software included: Adobe Photoshop 6, Picaso
- Received certification on a forklift, pallet jack and other equipment to complete warehouse operations
- Answering phones and responding to emails from customers played an intricate role of my daily duties
- Shipping duties included: packaging items, printing shipping labels and making sure the right carriers (UPS, FEDEX, USPS) picked up and delivered the items on time
- Dealt with claims from customers and returns
- Sent tracking information to customers
Photographer
Lister BusinessAuctions INC
09.2006 - 06.2008
- Photographer/Lister position entailed listing electronics, clothing, appliances on Ebay, Amazon, Craigslist
- Proofreading and making sure the listings were accurate and specific
- Time management and productivity was important due to time constraints
- Detail oriented and analytical; able to manage the details while seeing the whole picture
- Effective team player with exceptional communication and interpersonal skills
- Packaging items and contacting the shippers for delivery was important as well as emailing customers with tracking information
Photographer 3rd Class Petty Officer
US Navy
05.2002 - 05.2006
- As a photographer my responsibilities included various pictures of sea operations, flight operations and daily life of the military personnel
- Surveillance photography, head shots of personnel being promoted, burial at sea, etc
- Served during Operation Enduring Freedom and was attached to the 15th MEU (Marine Expeditionary Unit) which led the ground invasion of Iraq
- Various duties included: working parties, vert reps (replenishment of supplies) unreps and standing watch, shore patrol, etc
Merchandiser Assistant Lead
Best Buy
01.1999 - 04.2002
- Successfully sold dvds, cds, computer hardware/software, accessories, cellular phones, home theater systems, and appliances in a retail setting
- Won numerous sales awards for consistently meeting or exceeding revenue goals and selling value added services
- Handled returns and exchanges, placed service orders, and ensured customer satisfaction
- Managed shipping, receiving, and inventory of merchandise of media department
Merchandiser
Anheuser Bush Distribution
01.1997 - 01.1999
- As a merchandiser my duties included building displays on sales floor, filling and rotating beverages in the cooler
- Keeping a precise inventory of stock was important to cut down on shrink and out of date beverages
- Building rapport with the store manager and liquor managers contributed to increasing floor space and having the top selling positions in the store
- Going out of my way to adhere to their request, cultivated a positive impression of Anheuser Busch
- Having solid communication skills between the sales department and the various clients we serviced, helped increase our sales 35% in June of 1998
Education
Certified emt in Emergency Medical Service -
Miramar College
Mira Mesa, CA12.2012
High school in General -
Patrick Henry
San Diego, CA06.1991
Skills
- EMT Basic CPR (5 years)
- Public Relations (4 years)
- Customer Service (10 years)
- Marketing Strategy (4 years)
- Driving (6 years)
- Door-to-Door Experience (4 years)
Certification
Photography Certificate, US Navy DINFOS, 03/01/03, Present
Military Service
US Navy, United States, 3rd Class Petty Officer, 05/01/02, 05/31/06, Capped to 3rd Class Petty Officer by CO Captain John J Bowling, Service ribbon for Operation Enduring Freedom.
Assessments
Delivery Driver, Expert, 01/01/20
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Shipt Shopper
Shipt
03.2024 - Current
SSR Customer Service Representative
CINTAS, Professional Uniform and Facility Services
09.2022 - 03.2024
Delivery Driver
Amazon Beeontime Llc
06.2020 - 09.2022
Driver/Laborer
Goodwill Industries
03.2020 - 03.2020
VP Marketer/EMT
UNITED AMBULANCE
06.2014 - 06.2018
EMT-B
ER Ambulance
04.2013 - 05.2014
Team Sports Lead
Dicks Sporting Goods
08.2011 - 03.2013
Administrative Coordinator
Dental Benefit Providers United Health Group Com
08.2009 - 07.2011
Warehouse/Lister
Bids4Auctions
08.2008 - 06.2009
Photographer
Lister BusinessAuctions INC
09.2006 - 06.2008
Photographer 3rd Class Petty Officer
US Navy
05.2002 - 05.2006
Merchandiser Assistant Lead
Best Buy
01.1999 - 04.2002
Merchandiser
Anheuser Bush Distribution
01.1997 - 01.1999
Certified emt in Emergency Medical Service -
Miramar College
High school in General -
Patrick Henry
Photography Certificate, US Navy DINFOS, 03/01/03, Present
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