Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Matthew Clancy

Calgary,AB

Overview

8
8
years of professional experience

Work History

Underwriting Clerk

Intact Insurance
04.2025 - Current
  • Managed broker email intake by sorting, labeling, and assigning requests to the appropriate underwriting department
  • Searched policy number databases and identified risk classifications to correctly route auto policies to the correct underwriting teams.
  • Logged broker-submitted quotes by entering client information to generate quote log numbers, and assigning cases to the appropriate underwriter.
  • Monitored the volume of quotes and endorsement requests, prioritizing tasks based on volume to improve efficiency and customer satisfaction.

CONCRETE FINISHER

Blakely Contracting LTD.
06.2024 - 04.2025
  • Followed foreperson instructions to execute construction tasks effectively, ensuring alignment with project goals.
  • Collaborated with a team to successfully complete various building projects, demonstrating strong teamwork and communication skills.
  • Solved on-site challenges by applying problem-solving skills and technical knowledge in construction methods.
  • Provided daily reports on project progress, providing photos and detailed descriptions to ensure accountability.

LANDSCAPE LABOURER

JCM Landscaping and Contracting
05.2023 - 08.2023
  • Provided hands-on guidance to a landscaping team, delivering important instructions on project execution.
  • Received commendation from supervisors for consistently maintaining and repairing landscape equipment, ensuring uninterrupted workflow and minimizing downtime.
  • Successfully completed 25-30 diverse landscaping projects over the summer season with high levels of customer satisfaction.
  • Operated independently, having sole responsibility for task completion, and consistently delivered results that met or exceeded the owners’ expectations.
  • Maintained a zero-incident record by adhering to strict safety protocols and guidelines during landscaping activities.

CUSTOMER SERVICE SUPERVISOR

Calgary Co-op
06.2017 - 05.2023
  • Collaborated with colleagues and management to deliver an exceptional customer experience in a fast-paced environment.
  • Oversaw the safeguarding and secure handling of $30,000 per shift, ensuring balanced accounting systems.
  • Assumed the role of mentor and trainer for 5 new employees, ensuring each had robust training to an advanced degree.
  • Oversaw front-end operations, effectively managing a team of 7-8 members per shift while promptly addressing employee or customer concerns.

Education

Bachelor of Arts - Political Science

University of Calgary
Calgary, AB
11.2024

Skills

  • Leadership
  • Detailed Oriented
  • Teamwork
  • Communication
  • Problem-solving
  • Training
  • Public speak
  • Adaptable
  • Dependable

Accomplishments

Was selected by the Kids Cancer Care Foundation as 1 of 10 participants who engaged in 5 public fundraising actives, personally raising $10,200 for the advancement of childhood cancer research.


Invited as a guest panelist at a national bone marrow transplant conference to contribute to the discussion on patient care and recovery by sharing personal experience and insights.


Volunteered to speak at the Alberta-Children's Hospital annual Radio-a-thon fundraiser.




Timeline

Underwriting Clerk

Intact Insurance
04.2025 - Current

CONCRETE FINISHER

Blakely Contracting LTD.
06.2024 - 04.2025

LANDSCAPE LABOURER

JCM Landscaping and Contracting
05.2023 - 08.2023

CUSTOMER SERVICE SUPERVISOR

Calgary Co-op
06.2017 - 05.2023

Bachelor of Arts - Political Science

University of Calgary

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Matthew Clancy