Matthew Chung

• Conducted door-to-door sales to generate leads and secure contracts, demonstrating strong interpersonal and persuasion skills.
• Established and managed a snow removal startup, overseeing all aspects of operations, marketing, and service delivery.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Increased company growth by developing and implementing innovative business strategies.
• Built strong customer relationships by addressing inquiries and resolving issues promptly.

• Conducted door-to-door sales to generate leads and secure contracts, demonstrating strong interpersonal and persuasion skills.
• Enhanced project outcomes by implementing comprehensive strategies and best practices.
• Developed customized solutions for diverse client needs, ensuring project success.
• Optimized project efficiency by coordinating with cross-functional teams.
• Improved stakeholder satisfaction by delivering projects on time and within scope.
• Managed project timelines and resources for optimal efficiency.
• Built strong relationships with clients through effective communication and understanding their needs, promoting repeat business opportunities.

• Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
• Enhanced team productivity by assisting with the repair and replacement of various roofing systems.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

*Assistant of Simon Dai (#3 Grand Sales Master in Canada.)

* Record-breaking on selling 30 cars in 3 days as a duo with Simon Dai in August 2021

• Performed cold calling to prospective clients, effectively presenting services and securing new business opportunities
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Assisted coworkers and staff members with special tasks on daily basis.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Managed filing system, entered data and completed other clerical tasks.