Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Matthew Christopher

Windsor,ON

Summary

Dependable employee, successful providing fast, high-quality customer service to guests in any job setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Take Five Bistro
02.2024 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Warehouse Worker

Vista Printing
01.2024 - 04.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.

Cleaning Crew Member

Hilton Garden Inn Hotel
10.2023 - 12.2023
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.

Retail Sales Associate

Vodafone UK
02.2020 - 07.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Sales Representative

Ria
02.2018 - 01.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Customer Service Representative

MTN
01.2016 - 12.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Arts - BFA Film

University of Windsor
Windsor, ON
05.2026

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Cleanliness standards
  • Service prioritization
  • Sales expertise
  • Sales Techniques
  • Performance Improvement

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.
  • Documented and resolved customer issue which led to an understand and better business.

Languages

English
Native or Bilingual

Certification

  • CPR Training - January, 2023 - January, 2026
  • Smart Serve Training - April, 2023 - April, 2028

Timeline

Server

Take Five Bistro
02.2024 - 04.2024

Warehouse Worker

Vista Printing
01.2024 - 04.2024

Cleaning Crew Member

Hilton Garden Inn Hotel
10.2023 - 12.2023

Retail Sales Associate

Vodafone UK
02.2020 - 07.2023

Sales Representative

Ria
02.2018 - 01.2020

Customer Service Representative

MTN
01.2016 - 12.2017

Bachelor of Arts - BFA Film

University of Windsor
Matthew Christopher