Matthew Christopher
Windsor,ON
Summary
Dependable employee, successful providing fast, high-quality customer service to guests in any job setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Take Five Bistro
02.2024 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Warehouse Worker
Vista Printing
01.2024 - 04.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Cleaning Crew Member
Hilton Garden Inn Hotel
10.2023 - 12.2023
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Retail Sales Associate
Vodafone UK
02.2020 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Sales Representative
Ria
02.2018 - 01.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Representative
MTN
01.2016 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - BFA Film
University of Windsor
Windsor, ON05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Service prioritization
- Sales expertise
- Sales Techniques
- Performance Improvement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Documented and resolved customer issue which led to an understand and better business.
Languages
English
Native or Bilingual
Certification
- CPR Training - January, 2023 - January, 2026
- Smart Serve Training - April, 2023 - April, 2028
Timeline
Server
Take Five Bistro
02.2024 - 04.2024
Warehouse Worker
Vista Printing
01.2024 - 04.2024
Cleaning Crew Member
Hilton Garden Inn Hotel
10.2023 - 12.2023
Retail Sales Associate
Vodafone UK
02.2020 - 07.2023
Sales Representative
Ria
02.2018 - 01.2020
Customer Service Representative
MTN
01.2016 - 12.2017
Bachelor of Arts - BFA Film
University of Windsor