Dependable employee, successful providing fast, high-quality customer service to guests in any job setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Take Five Bistro
02.2024 - 04.2024
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Warehouse Worker
Vista Printing
01.2024 - 04.2024
Loaded, unloaded, and moved material to and from storage and production areas.
Checked packages and merchandise for damage and notified vendors.
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Performed general housekeeping and cleaning tasks.
Cleaning Crew Member
Hilton Garden Inn Hotel
10.2023 - 12.2023
Handled equipment, chemicals, and materials properly and with caution.
Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Used time management and efficient cleaning methods to meet deadlines.
Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Retail Sales Associate
Vodafone UK
02.2020 - 07.2023
Greeted customers and helped with product questions, selections, and purchases.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained clean sales floor and straightened and faced merchandise.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Sales Representative
Ria
02.2018 - 01.2020
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Representative
MTN
01.2016 - 12.2017
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Arts - BFA Film
University of Windsor
Windsor, ON
05.2026
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
Memory retention
Cleanliness standards
Service prioritization
Sales expertise
Sales Techniques
Performance Improvement
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Supervised team of 10 staff members.
Documented and resolved customer issue which led to an understand and better business.