Matthew Cannone
Etobicoke,Canada
Summary
Committed to delivering unparalleled service and ensuring utmost customer satisfaction. Strong commitment to excellence. Deep understanding of customer service best practices. Skilled at identifying and implementing effective solutions to meet diverse customer needs. Expertise lies in providing exceptional support and exploring innovative approaches to deliver optimal results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Glencade Pharmacy
08.2018 - Current
- Developed effective skills when working with others
- Demonstrated quick mental math when counting tills
- Displayed work ethic and dedication to customer's needs and well-being
- Used relationship building to increase customer satisfaction which led to a boost in sales
- Worked with selling home health care equipment to our valued clients
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Staff Coach
Etobicoke Soccer Club
03.2017 - Current
- Displayed strong interpersonal skills as well as always being positive and helpful
- Built strong relationships with co-workers through conversation
- Demonstrated teamwork abilities whilst working and communicating with 8-10 coaches
- Licensed Coach Under Ontario Soccer and Canada Soccer
- Qualifications include; Learn to Train, Respect in Soccer, Making Ethical Decisions, Making Headway, Soccer for Life, Active Start and Fundamentals
- Facilitated goal-setting sessions with athletes, empowering them to take ownership of their personal development plans.
- Managed budgets for equipment purchases and facility rentals, optimizing resources for maximum benefit to the team.
- Maintained accurate records of athlete attendance, performance metrics, and progress toward goals.
- Conducted regular performance reviews with athletes, providing constructive feedback on areas for improvement.
Camp Coach
Etobicoke Soccer Club
03.2016 - Current
- Developed considerable understanding and experience with soccer ideas and drills for kids
- Demonstrated outstanding organizational skills when developing drills and getting organized for the next day
- Displayed work ethic and dedication whilst training the kids to be their best
Paralegal Placement Student
KPA Lawyers
03.2023 - 08.2023
- Worked under a senior paralegal
- Finding relevant case law for matters worked on
- Observing and sitting in on hearings, tribunals and conferences
- Reduced paralegal workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Customer Success/Care
HoopHardware
08.2020 - 08.2023
- Communicated with clients and client's orders throughout my time
- Made sure that all clients were happy with their purchase orders
- Proven ability to build and maintain strong, long-lasting customer relationships
- Strong communication and interpersonal skills with the ability to effectively collaborate with cross-functional teams
- Expertise in understanding customer needs, identifying opportunities for improvement, and delivering customized solutions
- Monitored changes in trade regulations, providing timely updates to relevant stakeholders to mitigate potential risks.
- Ensured timely delivery of shipments through meticulous coordination with carriers and freight forwarders.
- Leveraged industry connections to stay informed about policy changes that could impact the business.
- Championed continuous improvement initiatives focused on enhancing the effectiveness of the Customs Coordinator role.
- Managed a portfolio of key accounts, ensuring consistent communication and support throughout the customer lifecycle.
Education
Bachelor of Paralegal Studies -
Humber College Lakeshore
Toronto, Ontario04.2023
Ontario Secondary School Diploma -
Michael Power St. Joseph
Etobicoke, Ontario06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Extracurricular Activities
Player for Provincial Soccer Academy, Etobicoke Youth Soccer Club, Etobicoke, Ontario, 05/01/07-06/30/19, Selected as team captain; communicating with the coaching staff and leading squad consisting of 20 players, for a year, Achieving first place and succeeding at numerous tournaments and competitions at home and abroad with the club.
High School Soccer, Michael Power St. Joseph, 09/01/14-06/30/18, Developed considerable ability to play in a group environment, cooperating and working together with the team to play at our best. Gained considerable proficiency in playing soccer while also leading my team to one TDCAA championship and one TDCAA finalist's trophy.
Languages
English
Native or Bilingual
French
Professional Working
Italian
Limited Working
Certification
- Soccer for Life
- Learn to Train
- Ontario Soccer C license
- CPR Trained
- Microsoft Office Specialist (MOS) - Microsoft.
Timeline
Paralegal Placement Student
KPA Lawyers
03.2023 - 08.2023
Customer Success/Care
HoopHardware
08.2020 - 08.2023
Customer Service Representative
Glencade Pharmacy
08.2018 - Current
Staff Coach
Etobicoke Soccer Club
03.2017 - Current
Camp Coach
Etobicoke Soccer Club
03.2016 - Current
Ontario Secondary School Diploma -
Michael Power St. Joseph
Bachelor of Paralegal Studies -
Humber College Lakeshore
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