Matthew Cadigan
Salesforce Database Administrator
San Francisco Bay Area
Summary
Seeking to contribute strong administrative skills in a dynamic, mission-driven organization.
Experienced Salesforce Administrator with a proven track record of optimizing nonprofit systems to enhance productivity and data integrity. Adept in user management, automation, reporting, and Sales Cloud configuration. Collaborative team player with a proactive approach to troubleshooting and system improvement.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Salesforce Database Administrator
Ceres Community Project
01.2024 - Current
- Maintain all areas of the Salesforce database for a multi-program nonprofit.
- Completed a major redesign of data architecture to track client health participation across multiple programs.
- Built and maintained dozens of Flows to automate operations and ensure data accuracy.
- Spearhead the continued development of a Help Desk system within Salesforce, tracking service requests and long-term projects.
- Collaborate with cross-functional teams to assess system needs, resolve issues, and improve performance through regular feedback cycles.
- Provide user support, troubleshoot errors, and maintain admin documentation.
Volunteer Relations Manager
Ceres Community Project
01.2022 - 01.2024
- Managed a department of 600+ volunteers across multiple locations, programs, and age groups.
- Achieved volunteer satisfaction scores of 9.0/10 or higher across programs through active engagement and recognition strategies.
- Recruited, scheduled, and trained volunteers to ensure seamless shift coverage and team alignment.
- Led internal restructuring during growth phases to standardize practices and improve onboarding and shift planning.
- Ensured departmental compliance with healthcare regulations and grantor requirements, including accreditation through the Food is Medicine Coalition.
Volunteer Coordinator (Sonoma County)
Ceres Community Project
01.2020 - 01.2022
- Supported volunteer scheduling and engagement during a period of 3× organizational growth in response to the COVID-19 crisis.
- Developed tools and processes using Salesforce to streamline volunteer tracking and communications.
- Joined the Equity, Diversity & Inclusion Committee to promote inclusive practices in program development.
Co-Founder
Fire Circle Theater
01.2017 - 01.2020
- Built an arts education nonprofit focused on youth development and community engagement.
- Conducted stakeholder interviews, designed curriculum, and secured grant funding.
- Organized events reaching over 450 attendees and implemented evaluation metrics for program impact.
Digital Media Analyst
Pearson
01.2014 - 01.2019
- Launched a K–12 education app with 50,000+ users; app later sold to private equity.
- Boosted user engagement by 500% through UX improvements and agile QA workflows.
- Managed vendors, QA, content updates, and cross-platform performance metrics.
Graphic Designer (Contract)
Pearson
01.2014 - 12.2014
- Created and maintained hundreds of digital design assets aligned to branding standards.
- Specialized in image restoration and visual consistency across educational media.
Sales & Marketing Roles
Various Employers
01.2008 - 01.2014
- Sales and promotional design in wine, education, and performing arts sectors.
- Developed marketing materials, led customer outreach, and secured freelance design contracts.
Graphic Designer
Auto Weekly Magazine
01.2004 - 01.2008
- Designed print ads and layouts for weekly 120-page publications.
- Collaborated with internal teams and clients to meet tight turnaround deadlines.
Education
Applied Graphics -
Santa Rosa Junior College
01.2003 - 01.2008
Skills
- Program Management
- Stakeholder Communication
- Metrics Development
- Team Leadership
- Public Speaking
- Staff Training
- Process Improvement
- Salesforce (Admin & Flows)
- Microsoft Suite (Excel, Word, Teams, Outlook)
- Adobe Suite (Illustrator, Photoshop, Premiere)
- JIRA
- Asana
- Trello
- QuickBooks
Database administration
Websites
Timeline
Salesforce Database Administrator
Ceres Community Project
01.2024 - Current
Volunteer Relations Manager
Ceres Community Project
01.2022 - 01.2024
Volunteer Coordinator (Sonoma County)
Ceres Community Project
01.2020 - 01.2022
Co-Founder
Fire Circle Theater
01.2017 - 01.2020
Digital Media Analyst
Pearson
01.2014 - 01.2019
Graphic Designer (Contract)
Pearson
01.2014 - 12.2014
Sales & Marketing Roles
Various Employers
01.2008 - 01.2014
Graphic Designer
Auto Weekly Magazine
01.2004 - 01.2008
Applied Graphics -
Santa Rosa Junior College
01.2003 - 01.2008
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