Matthew Brian Jacoby Jr.
Tustin
Summary
Highly adaptable team leader with excellent background of quick and effective performance. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
Work History
Associate
In-N-Out, Tustin
08.2024 - Current
- Maintain cleanliness of kitchen, dining areas, and parking lot
- Attend to needs of guests and team
- Communicate frequently with management and team
- Monitor the flow of business and guests and adjust flow of operations accordingly
- Assist and and take customers orders, relying on clear communication and friendliness
- Prep and serve food
- Stock stations
Shift Lead/VSA
Hertz Corporation, Newport Beach
06.2023 - 07.2025
- Maintain flow of vehicles on lot
- Supply necessary support to VSA’s as well as upper management
- Handle specific customer vehicle requests (platinums)
- Organize and clean workplace; (ie. islands, employee lot, car lot)
- Communicating with CSR’s and other leads to maintain accurate documentation
- Planning ahead to next days shift depending on business needs (vehicle report)
Vehicle Service Attendant
Hertz Corporation, Newport Beach
02.2017 - 06.2023
- Ability to meet quotas during day/week
- Ability to work under pressure
- Safety accountability for self and other VSA’s
- Conduct strict Covid cleaning procedures
- Secure workplace after closing
- Write Daily Report when necessary
- Reporting all incidents to Senior Managers
Crew Trainer/Manager
McDonald's, La Habra & Tustin
08.2015 - 08.2022
- Teach safety procedures to new crew members
- Manage safe and money drawers, and daily paperwork
- Industrial cleaning experience
- Updating safety protocol for location(s)
- Made periodic patrol for irregularities indoors and outdoors
- Supervise daily operations and quotas
- Track daily, monthly, and yearly number trends
Education
High School Diploma -
Sonora High School
La Habra, CA06-2015
Skills
- Experience with Microsoft office (Word/Doc)
- 10 Years of Customer Service Experience
- Able to work efficiently in a fast paced environment
- Team Management
- Attention to Detail
- Use of PoS system along with cash register
- Upholds cleanliness and respect for workplace
Accomplishments
- Achieved great service by completing instructions with accuracy and efficiency.
Timeline
Associate
In-N-Out, Tustin
08.2024 - Current
Shift Lead/VSA
Hertz Corporation, Newport Beach
06.2023 - 07.2025
Vehicle Service Attendant
Hertz Corporation, Newport Beach
02.2017 - 06.2023
Crew Trainer/Manager
McDonald's, La Habra & Tustin
08.2015 - 08.2022
High School Diploma -
Sonora High School