Matthew Bird
Toronto
Summary
Detail-oriented and customer-focused professional with hands-on experience in hospitality, leadership, and officiating. Proven ability to stay composed under pressure, deliver exceptional service, and lead in fast-paced environments. Seeking a role that leverages strong communication skills, situational judgment, and a commitment to excellence.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Hockey Official
Greater Toronto Hockey League
05.2022 - Current
- Enforce league rules to ensure fair, safe gameplay across multiple age groups.
- Resolve on-ice disputes professionally and maintain game flow under pressure.
- Foster respect among players, coaches, and spectators through clear communication.
- Coordinate with other officials to ensure consistent rule application.
Supervisor / Server / Bartender
Rosalinda, Oliver & Bonacini
05.2022 - 04.2024
- Promoted to Supervisor (Oct 2023); managed front-of-house operations and 10+ staff.
- Oversaw daily cash handling and tip distribution in a high-volume environment.
- Provided top-tier guest service, regularly exceeding upselling and satisfaction targets.
- Trained new team members, reinforcing brand standards and team culture.
Hockey Camp Instructor
Canlan Ice Sports
06.2018 - 08.2018
- Delivered on-ice and off-ice training to youth participants, emphasizing skill development and teamwork.
- Ran high-energy drills and built a positive, inclusive camp environment.
- Acted as a role model, promoting confidence, safety, and sportsmanship.
Education
Diploma - Business
Centennial College
09.2023 - 09.2024
Business Management
Humber College
Toronto, ON 09.2021 - 09.2022
Certificate - Business Studies
Humber College
Toronto, ON 09.2020 - 03.2021
Skills
Physical fitness
Player safety
Game preparation
Equipment inspection
Websites
Certification
Hockey Canada Officiating Program Level 3 – Hockey Canada (Sept 2023)
Timeline
Diploma - Business
Centennial College
09.2023 - 09.2024
Hockey Official
Greater Toronto Hockey League
05.2022 - Current
Supervisor / Server / Bartender
Rosalinda, Oliver & Bonacini
05.2022 - 04.2024
Business Management
Humber College
09.2021 - 09.2022
Certificate - Business Studies
Humber College
09.2020 - 03.2021
Hockey Camp Instructor
Canlan Ice Sports
06.2018 - 08.2018
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