Matthew Bastos-Mitchell
Toronto,ON
Summary
Dedicated customer service representative committed to increasing customer satisfaction with a strong desire to increasing customer retention. Welcoming, personable, with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cabin Crew Member (In Training)
Lynx Air
02.2024 - 02.2024
- Clearly explained and demonstrated safety and emergency procedures to instructors while in training.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
KEY HOLDER
LAKEVIEW CANN
04.2021 - 11.2023
- Responsible for ensuring all opening and closing procedures have been completed correctly
- Receiving inventory shipments
- Inputting products into POS system while logging any product discrepancies
- Increasing customer retention with exceptional customer service
- Maintaining an organized record of all receipt transactions through the POS system
- Communicating customer-wide promotional deals to our clients through our membership program.
CASHIER
METRO INC.
11.2018 - 09.2020
- Scanning and packing products for customers in an orderly and timely manner
- Increasing company profit margin by efficiently completing the highest number of customers assisted during a specific time period
- Assisting managers with closing duties when necessary
- Maintaining a clean and tidy work station
- Effectively using the POS system.
HOME DELIVERIES/CASHIER
IKEA ETOBICOKE
07.2015 - 10.2018
- Arranging home delivery services for customers
- Completing home delivery requests using Microsoft software
- Scanning and verifying all products on the order are present and arranged for delivery pick up
- Labeling products in the warehouse to be pick up for the customer of customer.
Education
Graduate Certificate -
York Construction Academy
12.2020
High School Diploma -
Lakeshore Collegiate Institute
Etobicoke, ON06.2015
Skills
- Strong ability to communicate clear and concise information in a calm and welcoming manner
- Ability an place emphasis on understanding customer needs while providing corresponding services
- Exceptional ability to remain attentive in a fast paced environment
- Maintaining a professional demeanor whilst dealing with a disgruntled customer
Certification
- Smart Serve
- First-Aid & CPR
- Cannsell Standard Certificate
- Security Guard License
- Forklift License
Languages
English
Native or Bilingual
Timeline
Cabin Crew Member (In Training)
Lynx Air
02.2024 - 02.2024
KEY HOLDER
LAKEVIEW CANN
04.2021 - 11.2023
CASHIER
METRO INC.
11.2018 - 09.2020
HOME DELIVERIES/CASHIER
IKEA ETOBICOKE
07.2015 - 10.2018
Graduate Certificate -
York Construction Academy
High School Diploma -
Lakeshore Collegiate Institute
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