Customer-oriented Store Manager experienced in retail operations and sales team leadership. Enhanced customer satisfaction and drove sales through effective team recruitment, training, and management. Focused on achieving operational efficiency and exceeding performance goals.
Overview
20
20
years of professional experience
Work History
Store Manager
Grocery Outlet Bargain Market
12.2022 - Current
Mange a team of 18 employees and focus on recruiting, training and performance reviews.
Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Manage inventory control, cash control, and store opening and closing procedures.
Train and guid team members to maintain high productivity and performance metrics.
Help to create a fun and exciting culture to drive team morale and optimize employee performance.
Ordered meat and beer while strategizing to increase sales and reduce waste, introducing diverse new SKUs to attract customer interest.
Produce Team Lead
Sam's Club
La Habra
11.2024 - 08.2025
Supervised produce department staff and ensured adherence to safety standards.
Managed inventory levels and organized stock for optimal product freshness.
Trained new team members on produce handling and customer service techniques.
Filed credits for damaged, missing and poor quality items
Completed weekly produce counts including floral department and investigated discrepancies
Managed Freezer, Cooler, Deli and Floral departments alongside Produce
Forklift trained and certified
Private Security Guard
Location Protective Services
03.2016 - 12.2022
Worked with Location managers, film and television talent to secure expensive film equipment and trailers all throughout Los Angeles County.
Coordinated with other guards and placed them at their posts, keeping all locations and equipment safe.
Deterred homeless and transient from interfering with the filming and operational procedures of the film set.
Team Leader
Fresh and Easy Neighborhood Market
01.2010 - 11.2015
Managed a team of 20-25 team members on Morning, Mid, Closing and Overnight shifts
Received the truck and worked shoulder to shoulder to complete freight with the overnight team and also with the morning team simultaneously
Maintain an ongoing awareness of competitive activity in the immediate marketing area
Develop and maintain a team concept to improve associate morale, communication, and ultimately, working conditions
Traveled to and supported other stores in my district when help was needed
Guest Service Team Leader
Target
05.2006 - 05.2008
Eliminated guest wait by maintaining visibility at front lanes; resolved issues at service areas within 60 seconds; responded to alerts promptly
Maintained service areas within maximum 1+1 standard of one guest checked out and one guest waiting
Fostered positive, energetic workplace atmosphere for team members