Summary
Overview
Work History
Education
Skills
Web
Interests
Languages
References
Timeline
Generic

Matthew Amatuzio

Laval,QC

Summary

Resourceful client experience professional with seven years of experience in customer-facing roles, including account management. Skilled in building strong relationships, resolving issues efficiently, and supporting team goals. Proven ability to handle high volumes of client interactions with a personalized, solutions-focused approach. Strong communication and strategic planning skills, with a track record of boosting customer satisfaction, loyalty, and revenue. Eager to grow into a supervisory role in client experience, customer service, or sales.

Overview

9
9
years of professional experience

Work History

Inside Sales Account Manager

Keurig Dr Pepper
Montreal, QC
04.2023 - Current
  • Managing a portfolio of 1,200+ B2B accounts, delivering personalized service and driving a 15% increase in repeat orders over 12 months by proactively identifying client needs and offering tailored product solutions
  • Fulfilling high-volume coffee orders for corporate clients, ensuring a 95% on-time delivery rate through tight coordination with the operations and inventory team.
  • Resolving complex customer service issues across ordering, billing, and delivery and maintaining a high level of customer satisfaction score, and reinforcing client loyalty.
  • Generating over $7.2 million in annual revenue by consistently meeting monthly sales targets, and leveraging upselling techniques to increase average order value.
  • Training new customer experience staff on all systems and processes, improving onboarding speed and reducing scheduling errors and client complaints by 30% over a three-month period

Service Coordinator

Excel Honda
Montreal, QC
07.2020 - 04.2023
  • Scheduled and confirmed an average of 50+ daily service appointments using X-Time and SERTI systems, ensuring optimal calendar efficiency
  • Proactively contacted in-house clients to confirm and reschedule appointments, improving daily show-up rates and contributing to higher service team productivity
  • Delivered responsive, solutions-focused support by addressing client inquiries
  • Collaborated with service manager, advisors and technicians to prioritize urgent bookings and accommodate high-demand periods without disrupting workflow

Survey Interviewer

Acces Research
Montreal, QC
06.2016 - 06.2020
  • Conducted 80+ outbound calls daily to TELUS and Koodo customers, collecting survey responses and maintaining a 75% completion rate
  • Delivered friendly, brand-aligned customer service, handling inquiries and resolving concerns during calls to enhance customer satisfaction
  • Assisted supervisors with pre-shift preparations such as organizing call sheets, improving team phone readiness and shift efficiency

Education

High School Diploma -

Pearson Adult Career Centre
LaSalle, QC
06.2019

Skills

  • Microsoft Office (Word, Excel, Outlook)
  • Order Management Systems
  • Data Entry & Record Management Systems
  • Training and Onboarding
  • Effective communication
  • Time management
  • Customer relationship building

Web

https://www.linkedin.com/in/matthew-amatuzio-274b51139/

Interests

  • Drawing
  • Travel
  • Aviation

Languages

English
Native/ Bilingual
French
Full Professional

References

References available upon request.

Timeline

Inside Sales Account Manager

Keurig Dr Pepper
04.2023 - Current

Service Coordinator

Excel Honda
07.2020 - 04.2023

Survey Interviewer

Acces Research
06.2016 - 06.2020

High School Diploma -

Pearson Adult Career Centre

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Matthew Amatuzio