Matthew Alvarez
Los Angeles
Summary
Dedicated supervisor with over 5 years in operational management and staff training. Known for strong problem-solving abilities and a commitment to workplace safety, contributing to improved service speed and customer loyalty.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Los Angeles, CA
12.2020 - 05.2026
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored new team members on customer service standards and beverage preparation techniques.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and minimize waste.
- Implemented process improvements that enhanced service speed and overall customer satisfaction scores.
- Conducted performance evaluations for staff, providing constructive feedback to foster professional development.
- Resolved customer complaints efficiently, ensuring positive experiences and fostering brand loyalty among patrons.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Supervisor
Cinemark
Los Angeles, CA
10.2016 - 08.2020
- Supervised daily theater operations, ensuring efficient workflow and high-quality customer experiences.
- Coordinated staff schedules, optimizing resource allocation for peak performance during events.
- Trained and mentored new team members, enhancing service delivery and operational knowledge.
- Cultivated a culture of continuous improvement within the theater staff through ongoing training opportunities and constructive feedback sessions.
- Enhanced audience experience by effectively managing front-of-house operations, including ticket sales and ushers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Crenshaw High School
Los Angeles06-2013
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Sales monitoring
- Problem-solving
- Positive attitude
- Creative problem solving
- Inventory counts
- Sales and upselling
- Equipment troubleshooting
Languages
Spanish
Native or Bilingual
Interests
- Enjoy participating in strength training for overall physical and mental well-being
- Collecting Music (vinyls) and curating music (making playlists, hunting for new artists etc)
- Hiking
- Running
Timeline
Shift Supervisor
Starbucks
12.2020 - 05.2026
Supervisor
Cinemark
10.2016 - 08.2020
High School Diploma -
Crenshaw High School