I've been playing guitar for 18 years and am quite proficient at it I've been gigging since i was 12 and have been in multiple bands that have toured the US from 2016-2019 Those experiences have led me to develop a keen eye for promotion opportunities, lack of fear of performances, and conflict resolution between band mates and other members of the crew
Matthew Alcantara
San Diego,CA
Summary
Dynamic Marketing and Operations Manager with a proven track record at Flat Five Inc, enhancing customer satisfaction and increasing profits through operational efficiency. Skilled in performance reporting and interpersonal communication, I excel in building client relationships and implementing process improvements that drive success.
Overview
14
14
years of professional experience
Work History
Marketing and Operations Manager
Flat Five Inc
09.2025 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations and sales staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
- Developed and maintained relationships with external vendors and suppliers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sales and Marketing Manager
Flat Five Inc
11.2022 - Current
- Managed sales promotions and marketing strategies on major social media sites.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Pursued certification in Digital Marketing to improve creative sales skills and influence decision-makers.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 23% in sales.
- Analyzed sales and marketing data for improved strategies.
Sales Associate
Flat Five Inc
05.2018 - Current
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about technical aspects, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Mastered knowledge on current product lines and the history of heritage manufacturers
- Kept up to date on new products
Server
Bud and Robs Louisiana Bistro
03.2015 - 07.2018
Server
Bud Louisiana Cafe
06.2012 - 03.2015
Education
High School Diploma -
Point Loma High School
San Diego, CASkills
- Client Relations
- Marketing
- Performance reporting
- Process improvement
- Delegation
- Inventory control
- Operational efficiency
- Interpersonal communication
- Customer service
- Invoice processing
Interests
Timeline
Marketing and Operations Manager
Flat Five Inc
09.2025 - Current
Sales and Marketing Manager
Flat Five Inc
11.2022 - Current
Sales Associate
Flat Five Inc
05.2018 - Current
Server
Bud and Robs Louisiana Bistro
03.2015 - 07.2018
Server
Bud Louisiana Cafe
06.2012 - 03.2015
High School Diploma -
Point Loma High School