MATTHEW ALBINO
Woodbridge
Summary
Trustworthy and skilled working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Table Games Pit Supervisor
Great Canadian Gaming
12.2018 - Current
- Understanding how to manage the table while games are in play
- Customer service
- Building rapport with players to maximum their gaming experience at the table
- Maintaining game security at all times, especially if the supervisor is busy at another table
- Reporting any suspicious transactions
- Maximizing hands per hour for company interests while maintaining professional gaming experience for the customer
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Identified and removed players suspected of cheating in cards or other games.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Monitored gaming operations continuously to check on dealers and players.
Education
Investigations - Public and Private - Investigations Public And Private
Sheridan College
04.2018
Business Management - undefined
Georgian College
04.2016
Skills
- Cash counting
- Excellent verbal and written communication skills
- Comfortable and confident public speaker
- Excellent rapport building and interpersonal skills
- Persuasive sales and presentation skills
- Conflict resolution
- Asset management
- Money handling
- Financial transactions
- Problem-solving
- Customer relationship management
- Data inputting
Certification
- Emergency First Aid CPR/AED Level C
- Private Investigator License
- Smart Serve License
- AGCO Category 2 Gaming Assistance License
Hobbiespersonalinterests
- Socializing
- Learning
- Finance
- Macro-economics
Languages
English
Full Professional
Timeline
Table Games Pit Supervisor
Great Canadian Gaming
12.2018 - Current
Business Management - undefined
Georgian College
- Emergency First Aid CPR/AED Level C
- Private Investigator License
- Smart Serve License
- AGCO Category 2 Gaming Assistance License
Investigations - Public and Private - Investigations Public And Private
Sheridan College
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