Matthew Alarcon
Van Nuys
Summary
Self-motivated individual recognized for consistently producing high-quality work that reflects passion for the job. Valued team member fostering collaboration and supporting others, with expertise in communication, leadership, and problem-solving to enhance team performance and patient satisfaction.
Overview
3
3
years of professional experience
Work History
Animal Care Specialist
Petco
05.2022 - 12.2023
- Worked with a variety of animals to clean and maintain animal enclosures daily.
- Educated customers regarding proper animal care techniques and requirements.
- Responded promptly to customer inquiries about pet care services.
Operations Leader
Petco
01.2024 - 05.2024
- Monitored performance of operations teams and identified areas of improvement to enhance productivity.
- Provided guidance to staff members in order to achieve organizational goals.
- Maintained accurate records of inventory levels and stock movements.
Clinic Team Leader
Vetco Clinics Affordable Pet Healthcare
05.2024 - 08.2024
- Managed daily operations of the clinic, including scheduling appointments and assigning tasks to staff.
- Provided guidance to team members on a regular basis.
- Developed strategies to improve operational efficiency of the clinic.
Guest Experience Specialist
Bobs Discount Furniture
03.2025 - 10.2025
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues in a timely manner.
- Communicated product details and promotions, contributing to increased customer engagement and sales opportunities.
- Collaborated with team members to streamline processes, improving overall workflow efficiency in the guest experience area.
- Trained new staff on best practices for customer interaction and service excellence standards.
- Maintained up-to-date knowledge of products, enabling informed recommendations that enhanced shopping experience.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- . Fostered a welcoming environment that encouraged positive word-of-mouth referrals and repeat business.
- Maintained accurate records of guest preferences and history for tailored experiences during future stays.
- Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- . Contributed towards achieving monthly revenue targets through upselling initiatives and diligent followups.
- . Assisted in the development of promotional campaigns to attract new clientele while maintaining existing relationships.
Education
High School Diploma -
Downtown Magnets HighSchool
Los Angeles, CA06-2021
Skills
- Clinical Leadership
- Team Management
- Customer Service
- Critical Thinker
- Operations Management
- Staff Training and Development
- Bilingual fluency in Spanish
- Performance Management
- IT
- Operational management
- Customer Support Services
- Phone Service
- Appointment management
- Scheduling
- Warm Calling
- Sales
- Veterinary Services
Education
other
Timeline
Guest Experience Specialist
Bobs Discount Furniture
03.2025 - 10.2025
Clinic Team Leader
Vetco Clinics Affordable Pet Healthcare
05.2024 - 08.2024
Operations Leader
Petco
01.2024 - 05.2024
Animal Care Specialist
Petco
05.2022 - 12.2023
High School Diploma -
Downtown Magnets HighSchool