Matthew Ahearne
Toronto
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Transfer Agency Senior Analyst
Northern Trust Corporation Dublin
06.2024 - 12.2024
- Day-to-day oversight of processing quality and timeliness in India
- Escalation point for unresolved issues for the India TA Dealing team
- Working with other members of the dealing team to meet reporting deadlines and SLAs
- Day-to-day client reporting (Prediction reports, cash reports, register reports, etc.)
- Workflow queue management and analysis
- Responsible for assigned clients, taking ownership of TA Dealing team activity for these clients
- Ensuring all deliverables are sent as per agreed timeframes
- Maintaining up-to-date procedures and checklists
- Completing data protection checks and ensuring all external communication is issued in line with TA policies
- Maintaining a close working relationship with other TA functional areas, such as New Business, Investor Services Centre, Registration, Finance, and other internal areas
- Responding to client and investor queries in a timely manner
Transfer Agency Associate Manager
SS&C Financial Services Ireland Ltd
11.2022 - 12.2023
- Processing and reporting investor transactions including subscriptions, redemptions, and transfers and the associated money movement
- Reviewing and approving Anti-Money Laundering tests pursuant to US and Cayman regulations
- Reviewing and approving due diligence documents for fund investors
- Reviewing, understanding, and having the ability to discuss governing documents for hedge fund clients
- Interacting with hedge fund principals and their investors
- Communicating with internal groups such as accounting, operations, legal, and compliance with respect to transaction processing, billing, etc
- Reviewing the share register database to ensure that all activity is completed accurately and on time
- Coordinating the setup of new funds on the share registry system
- Responding to investor audit-related inquiries
- Providing periodic reports and feedback to Investor Services management on a multitude of investor services topics, client issues, and department initiatives
- Assisting with the training of investor services staff
Senior Transfer Agency Analyst
Apex Fund Services
01.2020 - 11.2022
- Conducting AML checks on all investors from low risk to high risk
- Onboarding and offboarding of clients
- Dealing with fund termination and liquidation
- Queries both external and internal
- Gathering and reviewing of FATCA/CRS
- Daily CBI reporting and World Check hit reviews
- Daily reconciliations
- Oversight of outsourcing team located in India with final sign-off on all trades, NAV packs, payments, board reports, and fund reports
- Ensuring all outsourced work is completed to the standards and timelines agreed in the SLA
- Dealing with a range of fund structures from hedge, series, ETFs, cryptocurrencies, and private equity
- Main point of contact between the investment manager and the investors
Senior Transfer Agency Analyst
SEI Investments Company
05.2018 - 01.2020
- Processing investor transaction instructions in accordance with fund documentation requirements and internal procedure
- Providing and maintaining daily reports for all clients and ensuring all data is accurate and complete
- Ensuring all clients are fully documented in accordance with FATCA and AML requirements
- Completing daily reconciliations on all fund accounts
- Monitoring banking activity on all funds to ensure cash is moved to the fund or paid out to investors on time
- Completing subscription and redemption payments within the agreed settlement time
- Maintaining a good relationship with fund managers and investors
- Responding to investor queries via email, fax, and telephone
- Completing board reports in an accurate and timely manner
- Ensuring checklists and audit trails are completed on all trades and wire movements
- Communicating effectively with all internal departments to ensure processes are completed in an efficient manner
- Delegating and dividing workload where necessary
- Training new staff
Customer Service Experience
Plynk | The Money Messenger
10.2017 - 05.2018
- Responsible for implementing CRM support platform for the company
- Training new staff on internal software
- Coordinating customer surveys with the marketing department
- Liaising with software developers to provide clearer solutions to app users
- Ensuring all internal communications comply with data protection regulations
- Monitoring and analysing user statistics
- Responding to customer queries from the company Facebook, Twitter, and email accounts within the designated SLA
Transfer Agency Associate
Capita Asset Services
03.2017 - 10.2017
- Responsible for making subscription and redemption payments on behalf of investors
- Ensuring trades are settled within the agreed settlement dates
- Meeting deadlines and ensuring all payments are submitted before the cut-off for each currency
- Dealing with investor queries by both phone and email
- Reconciling fund accounts daily to be sent to investors
- Ensuring that all payments, transfers, and reconciliations are filed with correct checklists and audit trails
Document Verification/Anti-Money Laundering Officer
Permanent Trustee Savings Bank
06.2016 - 03.2017
- Responsible for ensuring customer applications with respect to account opening, loans, mortgages, credit cards are compliant with current regulations
- Analysing customer applications to ensure the correct due diligence process is applied
- Ensuring any irregularities in customer information files are reported to management in accordance with data protection regulations
- Processing new customer applications within the required SLA
- Responding to email and telephone queries from branch staff
- Training new staff
Corporate Actions Supervisor
Capita Registrars
06.2015 - 06.2016
- Handling high volume inbound traffic from shareholders
- Face-to-face meet and greet with shareholders
- Collating and batching application/acceptance forms
- Processing applications/acceptances online
- Receipting cheques/bank drafts/postal orders
- Performing first, second check, and final audit of applications/acceptances
- Report generation
- Dealing with internal and external queries
- Training new staff
- Responding to complaints
- Auditing
Online Content Creator
Fullscreen Inc.
07.2012 - 06.2015
- Achieving over12,000,000 video views on YouTube
- Reaching the top100 most subscribed YouTube channels in Ireland
- Earning35,000 subscriptions
- Being able to utilise multiple self-taught skills in video editing and computing along with developing excellent communication skills
- Developing time management skills and demonstrating the ability to analyse trends and format content accordingly
Central Billing Administrator
BWG Foods
09.2010 - 06.2012
- Logging of application forms
- Creating and closing customer accounts
- Processing payments
- Daily reconciliations
- Dealing with email queries
- Sorting daily post
Education
Higher National Certificate - Business Management
South Lanarkshire College
05.2010
Honours Leaving Certificate - undefined
Dungarvan CBS
01.2008
Skills
- Extensive client service experience via both telephone/email and face-to-face, zoom meetings
- Flexible in adapting to new situations & roles in a team environment, continuous learning and project undertaking
- Data analysis
- Analytical thinking
- Keen awareness and perception of stress points, deadlines and cut-offs
- Client reporting
- Regulatory compliance (GDPR, AML, FATCA CRS)
Hobbies and Interests
I enjoy running, reading, computing, and furthering my knowledge of financial technology and social media. I also host a podcast which covers a range of topics and averages over2,500 listeners.
Timeline
Transfer Agency Senior Analyst
Northern Trust Corporation Dublin
06.2024 - 12.2024
Transfer Agency Associate Manager
SS&C Financial Services Ireland Ltd
11.2022 - 12.2023
Senior Transfer Agency Analyst
Apex Fund Services
01.2020 - 11.2022
Senior Transfer Agency Analyst
SEI Investments Company
05.2018 - 01.2020
Customer Service Experience
Plynk | The Money Messenger
10.2017 - 05.2018
Transfer Agency Associate
Capita Asset Services
03.2017 - 10.2017
Document Verification/Anti-Money Laundering Officer
Permanent Trustee Savings Bank
06.2016 - 03.2017
Corporate Actions Supervisor
Capita Registrars
06.2015 - 06.2016
Online Content Creator
Fullscreen Inc.
07.2012 - 06.2015
Central Billing Administrator
BWG Foods
09.2010 - 06.2012
Honours Leaving Certificate - undefined
Dungarvan CBS
Higher National Certificate - Business Management
South Lanarkshire College
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