Matteo Tiberia
Windsor,ON
Summary
Dynamic Service Dispatcher with a proven track record at Leavitt Machinery, excelling in service coordination and customer satisfaction. Skilled in multitasking and scheduling, I enhance workflow efficiency and foster strong client relationships, leading to improved service delivery. Committed to continuous improvement and teamwork, I effectively manage technician performance for optimal results.
Overview
5
5
years of professional experience
Work History
Service Dispatcher
Leavitt Machinery
09.2022 - Current
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Facilitated smooth transitions between shifts by maintaining pending & ongoing service requests and tasks.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Developed strong relationships with clients and technicians to foster a positive work environment.
- Monitored technician performance and provided feedback for continuous improvement initiatives.
- Streamlined communication between customers and technicians for timely service delivery.
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
Sales Associate
Katzman Group
05.2020 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Graphic And Digital Design
St. Clair College of Applied Arts And Technology
Windsor09-2022
Skills
- Strong multitasking
- Service coordination
- Scheduling expertise
- Teamwork and collaboration
- Task delegation
- Customer service
- Follow-up skills
Languages
English
Timeline
Service Dispatcher
Leavitt Machinery
09.2022 - Current
Sales Associate
Katzman Group
05.2020 - 09.2022
Graphic And Digital Design
St. Clair College of Applied Arts And Technology
JHSC Member
Maintained accurate records, and ensure timely communication of health and safety matters. Working closely with the committee co-chairs and members to ensure compliance with relevant occupational health and safety legislation and organizational policies.
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