MATTEO PINGUE
St. Catharines,Canada
Summary
Dynamic professional with extensive experience in customer service and inventory management at Canadian Tire. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Skilled in Microsoft Excel and adept at managing high-pressure environments, consistently achieving fulfillment targets and fostering client loyalty.
Overview
5
5
years of professional experience
Work History
Bartender / Server
Romby's Smokehouse/Tavern
St. Catharines, Canada
09.2023 - Current
- Served 100+ guests on peak nights by memorizing orders, coordinating with kitchen/bar staff, and balancing multiple tables, reducing wait times and improving customer experience.
- Handled customer expectations and complaints by using active listening and clear communication, helping defuse tensions and secure positive feedback.
- Built rapport with returning patrons by remembering preferences and offering personalized service, contributing to increased customer retention and tip earnings.
Customer Service Representative / Stocker
Canadian Tire
St. Catharines, Canada
08.2021 - Current
- Responded to over 50 customer questions daily by actively listening, offering solutions, and escalating issues as needed, leading to quicker resolutions and stronger customer satisfaction.
- Managed product restocking in a fast-paced retail environment by organizing backroom inventory and rotating items on the floor, improving aisle presentation and availability.
- Handled tense customer situations and complaints by staying calm, empathetic, and solution-focused, contributing to repeat business and building store loyalty.
Landscaper
Self-Employed
St. Catharines, Canada
06.2020 - Current
- Navigated specific design requests and tight timelines by consulting closely with clients, taking detailed notes, and confirming project scope, resulting in 100% project satisfaction and repeat bookings.
- Faced changing project demands by adapting work plans and communicating changes promptly, ensuring no delays and strong client trust.
- Took on full responsibility for project execution by sourcing materials, managing work schedules, and maintaining site cleanliness, leading to referrals and growing my client base.
Warehouse Picker
Avondale Food Stores
Jordan, Canada
07.2022 - 08.2023
- Faced daily pressure to meet tight quotas by organizing and packing multiple store orders efficiently using order slips, consistently meeting fulfillment targets with 100% accuracy.
- Handled high-volume stock by preparing shipments for delivery and managing workflow between picking and packing stages reducing order processing time by 20%.
- Worked independently with minimal supervision by developing a personal system to track and verify items, which helped eliminate dispatch errors and speed up deliveries.
Education
Honours Bachelor of Business Administration - Bachelors of Business Administration CO-OP
Brock University
St. Catharines, ON01.2027
High School Diploma - SHSM(Specialist High Skills Major) in Business
Denis Morris Catholic High School
St. Catharines, ON01.2023
Skills
- Warehousing Functions
- Team Development
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Documentation
- Critical Thinking
- Data Evaluation
- Customer Account Management
- Computer Proficiency
- Administrative and Office Support
- Customer service
- Inventory management
- Sales techniques
References
- Nick Sestili, 905-734-0208, CFO, Whiting Canada, Welland, ON
- Alisen Bowman, 905-708-7134, Payroll Department, Niagara Catholic District School Board, St. Catharines, ON
Timeline
Bartender / Server
Romby's Smokehouse/Tavern
09.2023 - Current
Warehouse Picker
Avondale Food Stores
07.2022 - 08.2023
Customer Service Representative / Stocker
Canadian Tire
08.2021 - Current
Landscaper
Self-Employed
06.2020 - Current
Honours Bachelor of Business Administration - Bachelors of Business Administration CO-OP
Brock University
High School Diploma - SHSM(Specialist High Skills Major) in Business
Denis Morris Catholic High School
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