Matteo Pancotto
Desert Blume,AB
Summary
I am a hard working individual that is reliable and eager to learn new skills. My previous experience working in multiple different environments has provided me with strong communication skills, along with maintaining high quality performance through times of high stress and consumer demand. I am loyal to everyone I work with and have the skill set to successfully solve problems. I pride myself in my physical fitness and am able to apply my fitness in many scenarios that aid me with success. In my previous work my employer's have described me as dependable in dynamic, high-performance environments. I am a fast learner and am able to quickly pick up new skills and perform them with excellence. I also am able to stay calm in high-stress environments which allows me to think rationally and solve conflicts in a timely matter. Although, I have only been volunteering at Dunmore Fire Station and as a Firefighter for a short duration of time, I am passionate and committed to learning new skills. My top priority is ensuring the safety of my coworkers and the citizens involved.
Overview
5
5
years of professional experience
Work History
Volunteer Firefighter
Dunmore Fire Department
11.2023 - Current
- Reduced response times to emergencies by effectively coordinating with dispatch and other first responders.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
Merchandiser/Cashier
Shoppers Drug Mart
03.2023 - 10.2023
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Streamlined store operations by maintaining accurate inventory records and proactively restocking shelves.
- Boosted sales through effective upselling techniques and in-depth product knowledge.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
Golf Course Groundskeeper
Desert Blume Golf Club
03.2021 - 10.2022
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Aided in the training of new hires, ensuring they were equipped with knowledge of golf course policies and procedures.
- Assisting members and non members with golf course needs. I.e. Locating the pro shop, restaurant, and answering questions.
- Maintain cleanliness of golf carts, golf clubs, and driving range during the golf season, and as well as tournaments.
- Took care of concerns that golfers had and immediately resolved the problem to their satisfaction.
Order Taker/Cook
McDonalds
08.2018 - 06.2020
- Enhanced order accuracy by diligently reviewing and verifying customer information and order details.
- Assisted in reducing order errors with meticulous attention to detail while inputting data.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing orders.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma -
Monsignor McCoy High School
Medicine Hat, AB06.2023
Skills
- Organizational Skills
- First Aid and CPR
- Hazardous Materials Handling
- Wildland Firefighting
- Equipment Maintenance
- Physical Fitness
- Stress Management
- Self-Motivation
Accomplishments
-Strong foundational skills in the French language due to French Immersion education.
- Strong background in mixed martial arts including, boxing, Muay Thai, Brazilian, Jiu Jitsu and wrestling.
- Participate in various sports including recreational hockey, basketball, weight lifting, swimming, soccer, and cardiopulmonary activities.
- Volunteer Activities Include:
- Coaching basketball at Notre Dame Academy in Medicine Hat, Alberta.
- Coaching with the Rangers Basketball Association in Medicine Hat, Alberta.
- Community fundraisers such as McHappy Day, Walk for Wishes, and international initiatives in Mexico.
Timeline
Volunteer Firefighter
Dunmore Fire Department
11.2023 - Current
Merchandiser/Cashier
Shoppers Drug Mart
03.2023 - 10.2023
Golf Course Groundskeeper
Desert Blume Golf Club
03.2021 - 10.2022
Order Taker/Cook
McDonalds
08.2018 - 06.2020
High School Diploma -
Monsignor McCoy High School
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