Matteo Lam
Ottawa,Canada
Summary
Motivated second-year Finance student with strong customer-service experience and a proven ability to learn quickly in fast-paced environments. Known for clear communication and strong attention to detail, with a talent for building positive relationships with clients and teammates. Ambitious, organized, and eager to grow financial knowledge while contributing to a collaborative and high-performing work environment.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Ottawa, ON
04.2025 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared high-quality espresso beverages following established recipes and techniques.
- Maintained the cleanliness and organization of the café environment during shifts.
- Provided exceptional customer service by engaging with customers.
- Collaborated with shift supervisors to support smooth operations, including opening/closing procedures and store resets.
Sales Associate
Pro Hockey Life
Ottawa, ON
10.2023 - 04.2025
- Managed POS operations, handled cash, returns, exchanges, and warranty processing with accuracy and efficiency.
- Guided customers through detailed sizing and fitting processes for skates, sticks, and protective gear, ensuring safety, comfort, and optimal performance.
- Consistently met or exceeded sales targets by focusing on long-term customer trust rather than transactional upselling.
- Assisted with inventory management, including stocking, product rotation, and backroom organization.
Percussion Tutor
École Élémentaire Publique Le Prélude
Ottawa, ON
02.2023 - 06.2023
- Motivated students to practice music by offering positive reinforcement and encouraging progress.
- Led percussion workshop for groups of students interested in the instrument.
- Adapted teaching methods to different learning styles, helping students improve rhythm, dynamics, and performance confidence.
Education
Bachelor of Commerce - Finance Major
University of Ottawa
Ottawa, Ontario04-2028
Skills
- Technical: Microsoft Excel (Intermediate), Microsoft Office, Financial literacy
- Analytical: Analytical thinking, Problem-solving, Attention to detail
- Interpersonal: Client-facing communication, Relationship building, Customer service
- Workplace: Team collaboration, Leadership, Adaptability, Detail-oriented organization
Accomplishments
• First Place – Festival Disney Competition (Band)
Languages
English
Native/ Bilingual
French
Full Professional
Extracurriculars
- Telfer Finance Society — Member (2025–Present)
- Hockey Program Volunteer
Hobbies and Interests
- Fitness training
- Personal finance
- Hockey
- Music & percussion
- Investment research
- Teaching/mentoring
Timeline
Barista
Starbucks
04.2025 - Current
Sales Associate
Pro Hockey Life
10.2023 - 04.2025
Percussion Tutor
École Élémentaire Publique Le Prélude
02.2023 - 06.2023
Bachelor of Commerce - Finance Major
University of Ottawa