Matteo Di Serafino
Vancouver,Canada
Summary
Experienced and professional well-versed candidate in the hospitality industry. Eager to learn and grow, with attention for details. My main goal is to deliver exceptional customer service, and develop a long term career in hospitality management.
Overview
5
5
years of professional experience
Work History
Lounge Server
Robba Da Matti
07.2024 - Current
- Prepared specialty cocktails according to established recipes for consistent taste quality across shifts.
- Boosted sales through upselling menu items and promoting daily specials.
- Enhanced customer satisfaction by providing exceptional service and attending to special requests.
- Kept tables clean and ready for next guests.
Server-Bar-expo-leader of the Hostess
Banda Volpi
11.2022 - Current
- Fully accommodate allergies and dietary restrictions
- Taking orders, pairing food with drinks, quality check through the meal, and taking payments with POS
- Guide the guest through the menu and features of the day
- Familiar with Auphan, Resy, Open table systems.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in the training of new staff, sharing best practices for efficient service delivery.
Brunch Server-Host
Robba da Matti
06.2022 - 11.2022
- Greeted guests promptly, shared daily specials, and fully took orders
- Showed enthusiasm and knowledge about new products and special promotions
- Dealing with phone calls, takeout orders, reservations, and guest complaints
- Handled multiple tables simultaneously with high service quality.
Supervisor Server
Il Postiglione
09.2019 - 11.2021
- Resolved customer complaints
- Maintained a sanitary and clean space of the room
- In charge of restocking
- Trained, scheduled, and supervised staff and provided performance evaluations.
Education
Diploma - Sales And Marketing
ILAC COLLEGE
Vancouver08.2023
High School Diploma: Hospitality and Culinary -
IPSEO VARNELLI
Cingoli06.2019
Skills
- High-volume dining
- Sales Techniques
- Wine service
- Reliable and Responsible
- Warm and Friendly
- True team player
- Supportive Team Player
- Adaptable
Languages
Italian
Native or Bilingual
English
Full Professional
References
Rose Fitzpatrick, Assistant Manager of Pepino's Spaghetti House, rose@pepinos.ca, 6043681266
Timeline
Lounge Server
Robba Da Matti
07.2024 - Current
Server-Bar-expo-leader of the Hostess
Banda Volpi
11.2022 - Current
Brunch Server-Host
Robba da Matti
06.2022 - 11.2022
Supervisor Server
Il Postiglione
09.2019 - 11.2021
Diploma - Sales And Marketing
ILAC COLLEGE
High School Diploma: Hospitality and Culinary -
IPSEO VARNELLI
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