Matteo Di Giovanni
Vaughan,ON
Summary
At Longos, I excelled in a customer service clerk role, mastering complaint handling and customer relations, significantly enhancing customer satisfaction. My expertise in critical thinking and de-escalation techniques empowered me to resolve complex issues effectively, contributing to a positive and professional service environment. Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.
Overview
5
5
years of professional experience
Work History
Customer Service Clerk
Longos
11.2019 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
St Theresa of Lisieux
Richmond Hill, ON 05.2001 -
Skills
[Product or Service] support
Customer service excellence
Complaint Handling
Customer Relations
Critical Thinking
De-Escalation Techniques
Languages
English
Full Professional
Timeline
Customer Service Clerk
Longos
11.2019 - 06.2024
High School Diploma -
St Theresa of Lisieux
05.2001 -
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