Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Matteo Di Giovanni

Vaughan,ON

Summary

At Longos, I excelled in a customer service clerk role, mastering complaint handling and customer relations, significantly enhancing customer satisfaction. My expertise in critical thinking and de-escalation techniques empowered me to resolve complex issues effectively, contributing to a positive and professional service environment. Multi-talented Sales Clerk focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers.

Overview

5
5
years of professional experience

Work History

Customer Service Clerk

Longos
11.2019 - 06.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
  • Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

St Theresa of Lisieux
Richmond Hill, ON
05.2001 -

Skills

[Product or Service] support

Customer service excellence

Complaint Handling

Customer Relations

Critical Thinking

De-Escalation Techniques

Languages

English
Full Professional

Timeline

Customer Service Clerk

Longos
11.2019 - 06.2024

High School Diploma -

St Theresa of Lisieux
05.2001 -
Matteo Di Giovanni