Matteo D'Ambrosio
Richmond Hill,ON
Summary
Sales associate with expertise in customer service and product knowledge, driving team collaboration to enhance sales performance. Demonstrated ability to manage inventory efficiently, contributing to overall sales objectives. Committed to providing exceptional customer experiences and fostering positive relationships. Proven track record of meeting and exceeding sales targets through effective communication and teamwork.
Overview
2026
2026
years of professional experience
Work History
Sales Associates
PPG Industries
Aurora, ON
07.2019 - Current
- Assisted customers with product selection and provided advice on coatings.
- Managed inventory levels and organized stock to support sales operations.
- Demonstrated product features through engaging presentations and hands-on displays.
- Processed transactions accurately using point-of-sale systems and payment processing tools.
- Trained new associates on company policies and customer service standards.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Participated in promotional events to increase brand awareness and customer engagement.
- Maintained cleanliness of store environment, including floors, windows, and displays.
Sales Associate
Oakley Canada
Vaughan, Ontario
02.2018 - 10.2018
- Assisted customers with product selection and provided knowledgeable recommendations.
- Processed transactions efficiently using point-of-sale systems.
- Maintained store cleanliness and visual merchandising standards regularly.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer inquiries and complaints in a professional manner.
- Participated in promotional events to drive sales and brand awareness.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
Golf Operations/Back Shop Attendant
Maple Downs Golf & Country Club
Maple, Ontario
04.2017 - 10.2017
- Prepared and organized golf carts for member use each day.
- Maintained cleanliness and orderliness of the back shop area consistently.
- Assisted staff with inventory management and supply restocking tasks.
- Operated equipment for equipment maintenance and repairs efficiently.
- Collaborated with team members to ensure smooth daily operations.
- Trained new attendants on best practices and safety procedures regularly.
- Monitored equipment condition and reported any issues promptly to management.
- Supported special events by preparing back shop logistics as needed.
- Assisted golfers with club selection and approach strategies during games.
- Assisted customers with selecting appropriate products based on their needs.
- Kept accurate records of inventory levels and placed orders when necessary.
- Performed quality control checks on finished products before they left the shop floor.
- Provided technical advice to customers concerning use of products or services offered by the store.
- Adhered to company policies and procedures at all times while on duty in the back shop area.
- Coordinated maintenance schedules for all shop equipment.
- Disposed of hazardous materials properly according to local regulations.
- Inspected tools and equipment for proper functioning prior to use.
- Maintained the back shop cleanliness and organized the shelves in an orderly fashion.
- Calibrated tools and equipment according to manufacturer's specifications.
- Received orders from customers, processed payments and provided customer service support.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
Class A Caddy
Oakdale Golf & Country Club
2014 - 10.2016
- Assisted golfers in navigating the course and selecting appropriate clubs.
- Maintained golf equipment and ensured its readiness for use.
- Provided detailed information on course layout and hazards to players.
- Monitored pace of play and helped maintain an efficient game flow.
- Communicated effectively with players to enhance their overall experience.
- Collaborated with staff to ensure smooth operations during tournaments.
- Resolved player inquiries and concerns promptly and professionally.
- Assisted golfers with club selection and approach strategies during games.
- Gave direction to golfers on the rules of the game.
- Offered tips on improving techniques such as putting or chipping.
- Provided excellent and professional service to ensure guest satisfaction.
- Demonstrated knowledge of various types of golf clubs and their uses.
- Assisted golfers with carrying clubs and equipment to the course.
- Kept pace of play smooth and productive for golfers.
- Maintained physical fitness to carry two full bags for 18 holes of golf.
- Educated new players and staff members on rules of game, course policies and strategies to improve performance.
- Provided advice on club selection for different shots.
- Ensured accuracy of scorekeeping during games.
- Maintained courses by fixing divots and ball marks, raking bunkers.
- Worked regular shifts and tournaments in support of professional and amateur golfers.
- Developed relationships with members to ensure satisfaction.
- Monitored weather conditions throughout rounds of play.
- Calculated yardage and located errant golf balls.
- Reported any safety concerns or accidents immediately to management team.
- Assisted players in choosing clubs, strategies and shots for drives, chips and putts.
- Set up practice areas with targets, flags, tees, mats.
- Performed minor repairs on golf equipment as needed.
- Assisted golfers with decision-making strategy and course analysis.
- Enforced course policies and upheld corporate values.
- Maintained tact and professionalism in high-pressure situations.
- Monitored, located and retrieved errant shots.
- Ensured adherence to golf etiquette and rules among players.
- Located errant shots and suggested recovery strategies.
- Raked sand bunkers and repaired divots to maintain course.
- Offered insights on course layout and potential hazards.
- Provided accurate readings of greens to aid in putting.
- Assisted in maintaining a steady pace of play.
- Coordinated with other caddies and course staff for smooth play.
- Provided encouragement and moral support to players.
- Assisted players with course strategy and shot selection.
- Measured yardages for golfers to ensure precise shot planning.
- Managed the golf bag to ensure easy access to clubs and accessories.
- Advised players on club selection based on distance and course conditions.
- Facilitated communication between players and course officials.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Education
Bachelor of Arts - Business And Professional Gold Management
Humber College
Toronto05-2022
Skills
- Customer service and support
- Visual merchandising
- Inventory management
- Point-of-sale operations
- Product demonstrations
- Sales strategy
Timeline
Sales Associates
PPG Industries
07.2019 - Current
Sales Associate
Oakley Canada
02.2018 - 10.2018
Golf Operations/Back Shop Attendant
Maple Downs Golf & Country Club
04.2017 - 10.2017
Class A Caddy
Oakdale Golf & Country Club
2014 - 10.2016
Bachelor of Arts - Business And Professional Gold Management
Humber College