Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mattea Coghill

Calgary ,AB

Summary

Proven track record in enhancing customer experience and streamlining operations, demonstrated during tenure at Boston Pizza Restaurant. Expert in customer service and adept at multitasking, significantly improved service delivery by prioritizing efficiency and team collaboration. Skilled in liquor, beer, and wine knowledge, ensuring guest satisfaction through personalized recommendations and maintaining safety protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Bartender

Ranchmans
07.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Store Manager

Boston Pizza Restaurant
09.2023 - 05.2024
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Server and Host

Boston Pizza Restaurant
05.2019 - 05.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Education

Bachelor in Architectural Studies - Architecture

SAIT
Calgary
07.2025

Skills

  • Customer service expertise
  • Liquor, beer, and wine knowledge
  • Strong multitasking

Languages

English
Native or Bilingual
French
Full Professional
Spanish
Limited Working

Timeline

Bartender

Ranchmans
07.2024 - Current

Store Manager

Boston Pizza Restaurant
09.2023 - 05.2024

Server and Host

Boston Pizza Restaurant
05.2019 - 05.2024

Bachelor in Architectural Studies - Architecture

SAIT

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Mattea Coghill