Matt Young

• Determined customer needs and interests to recommend technology to customers.
• Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Maintained current knowledge of evolving changes in marketplace.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Developed, maintained and utilized diverse client base.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Built diverse and consistent sales portfolio.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed and implemented successful staff incentive programs to motivate employees.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Provided a high level of product and leadership support to representatives and clients.

Effectively communicated with team members to maintain clearly defined expectations.

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Resolved problems, improved operations and provided exceptional service.
• Gained strong leadership skills by managing projects from start to finish.

Successfully managed the activities of twenty team members in Home Theatre Dept.

Interviewed, hired and trained new quality customer service representatives.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Coordinated with operations staff to resolve service problems and boost client satisfaction.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.

Addressed negative customer feedback immediately.

Provided a high level of product and leadership support to representatives and clients.

Resolved customer questions, issues and complaints.

Shared product knowledge with customers while making personal recommendations.

Worked as a team member to provide the highest level of service to customers.

Exceeded targeted sales goals monthly.