Matt Van Den Broek
Toronto
Summary
Senior Consultant with a proven track record in delivering innovative solutions that enhance organizational performance. Known for exceptional accuracy and strong communication skills, consistently driving high-quality results and customer satisfaction. Expertise in problem-solving and relationship management contributes to effective collaboration across teams. Aiming to leverage extensive experience to further elevate company and client success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Advanced Support, Senior Consultant
John Hancock
Toronto
07.2018 - Current
- Crafted effective solutions to unique challenges, enhancing support for RVPS, sales teams, and market directors.
- Coordinated intricate communications across distribution, processing teams and end customers.
- Analyzed data trends to identify issues and implement effective solutions across varying scopes.
- Reduced risk by promptly addressing complications with systems and management.
- Frequently praised by both peers and leadership for providing exceptional service.
- Promoted high customer satisfaction by resolving problems with extensive product and system knowledge.
Inforce Consultation, Senior Inforce Consultant
John Hancock
05.2011 - 07.2018
- Performed system analysis to detect inefficiencies and technical issues
- Shared specialized insights with teams, enhancing their grasp of system and product workings
- Partnered with project managers and departments to facilitate product launches
- Led instructional sessions on the latest project initiatives
- Monitored quality control to detect system-level inconsistencies and client-facing errors
- Carried out inspections on software and systems to validate dependability and integrity
Customer Service, Sr Customer Service Consultant
John Hancock
Toronto
06.2006 - 05.2011
- Handled incoming inquiries from clients and businesses concerning policy details.
- Enhanced customer satisfaction by efficiently addressing issues with expert service
- Successfully managed and resolved difficult customer complaints promptly through comprehensive product knowledge
- Facilitated team development with a focus on outstanding call quality
Education
Bachelor of Arts - History
McMaster University
Hamilton, Ontario01-2003
Skills
- Consulting
- Product and system analysis
- Adaptable Team Player
- Proficient in Microsoft Word and Excel
- Escalation Resolution Expertise
- Skilled in Customer Issue and Complaint Resolution
- Tactful Communication Expertise
Languages
English
Native/ Bilingual
Dutch
Elementary
Accomplishments
- 2020 Stars of Excellence Team Star Award Nominee
- 2018 American Business Awards, Gold Stevie Support Team of the Year Winner, team member
Certification
- Series 6 – Investment Company and Variable Contracts Products Representative Exam
References
References available upon request.
Timeline
Advanced Support, Senior Consultant
John Hancock
07.2018 - Current
Inforce Consultation, Senior Inforce Consultant
John Hancock
05.2011 - 07.2018
Customer Service, Sr Customer Service Consultant
John Hancock
06.2006 - 05.2011
Bachelor of Arts - History
McMaster University
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