Matt Unsworth
Windsor,ON
Summary
Strategic, client-focused Relationship Manager with over 7 years of experience managing complex account portfolios, driving client retention, and executing consultative growth strategies across commercial, financial, and regulated sectors. Proven track record of conducting structured business reviews, resolving multi-stakeholder escalations, and partnering with internal teams to identify expansion opportunities—improving portfolio retention by 14% and managing partner networks that drove double-digit volume growth. Blends enterprise account stewardship with hands-on exposure to human resources operations, return-to-work (RTW) facilitation, and statutory compliance, serving as a trusted advisor to organizational leaders.
Overview
1
1
Certificate
13
13
years of professional experience
Work History
Short Term Case Manager
Workplace Safety Insurance Board
11.2025 - Current
- Directed high-volume caseloads, ensuring stakeholder alignment and effective client advocacy amid conflicts.
- Collaborated with corporate employers, union representatives, injured workers, and medical providers to negotiate tailored return-to-work plans.
- Conducted structured investigative interviews to resolve evidence discrepancies and remove barriers to progress.
- Managed full cycle case processes from date of injury through recovery and return to work.
- Authored formal determinations based on defensible evidence to navigate policies and de-escalate conflicts.
Account Manager
Sleeman Breweries
11.2023 - 11.2025
- Surpassed quarterly sales quotas for volume, gross margin, and budget by 5% over four consecutive quarters through strategic targeting.
- Conducted structured quarterly business reviews with 10+ high-volume accounts, resulting in 14% improvement in customer retention.
- Developed and executed territory volume-versus-scalability model, achieving 15% increase in territory sales and 10% rise in gross margin in Q1.
- Analyzed territory data to pinpoint underserved areas for client acquisition., negotiating 2–3 new client contracts each quarter.
- Exceeded organizational growth benchmarks by 8% through creation of strategic grocery channel playbook.
- Managed $50k operational territory budget, reducing operating expenses by 12% while maintaining quota attainment.
- Recognized with the 2024 Sleeman T.A.P. Award for Sales and Leadership Excellence and 2024 Sleeman Samurai Award for Grocery Sales Excellence.
Mortgage Underwriter
WFCU Credit Union
04.2017 - 11.2023
- Managed high-value pipeline exceeding $25 million, driving 30% annual growth in loan volume.
- Built and nurtured active network of over 30 external brokers, increasing referral business by 20%.
- Underwrote over 200 loan files quarterly, achieving 85% conversion rate for qualified clients.
- Evaluated over 150 monthly applications through financial risk analysis, mitigating 10-15 portfolio risks each month with 98% accuracy.
Key Account Manager-Independent Grocery
Lactalis Canada Inc
03.2020 - 08.2022
- Managed $2 million annual revenue territory, exceeding quarterly targets by 11% and acquiring over 20 new accounts.
- Negotiated contracts aligned with client budgets, surpassing sales quotas by 8%.
- Connected customers with optimal suppliers, driving 6% sales growth for partners.
- Led consultative sessions with independent grocers to provide data-driven product recommendations.
- Resolved 95% of client escalations within 48 hours, achieving a 98% retention rate.
- Designed engagement strategies for priority accounts to enhance service adoption and support systems.
- Prioritized high-volume client requests in fast-paced settings, achieving 90% satisfaction in post-service surveys.
- Served as primary escalation contact for operational issues to ensure prompt resolution and contract retention.
Management Trainee
Enterprise Rent-A-Car
06.2016 - 03.2017
- Achieved top sales performer recognition in six of 12 tracked months.
- Collaborated with executive management to launch targeted B2B and consumer sales initiatives, enhancing local market share.
- Managed daily resource allocation, fleet logistics, customer retention workflows, and branch accounts receivable.
Field Supervisor
Q2 Management Inc.
01.2014 - 01.2016
- Directed daily field operations, ensuring adherence to quality assurance standards and safety protocols.
- Managed on-site escalations, negotiating timeline adjustments to resolve operational issues promptly.
- Coordinated third-party service providers, aligning scopes of work with project milestones for optimal customer experience.
Education
Leadership and Professional Development Certificate -
The University of Western Ontario
London, ON12-2026
Bachelor of Arts - Social Science
The University of Western Ontario
London, ON04-2014
Skills
- HR & Workforce Alignment: Return-to-Work (RTW) Facilitation, Statutory & Policy Compliance (WSIA), Stakeholder Consensus (Employer & Union Relations), Conflict De-escalation
- Consultative Problem Solving: Needs Assessment, Tailored Solution Design, Escalation Handling, Cross-Functional Alignment
- Strategic Account Management: Portfolio Stewardship, Executive Relationship Building, Quarterly Business Reviews (QBRs), Client Retention Strategies
- Account Expansion & Revenue Growth: Upselling & Cross-Selling, Contract Negotiation, Partner Pipeline Development, Strategic Account Planning
Certification
- Non-Violent Crisis Intervention
- Project Management Certificate - Completion date April 2027
- Data Analytics Certificate- Completion date November 2026
- Negotiation Strategies Certificate
- Strategic Leadership Certificate
- SQL, Tableau and AI Certificate- Completion date February 2027
Timeline
Short Term Case Manager
Workplace Safety Insurance Board
11.2025 - Current
Account Manager
Sleeman Breweries
11.2023 - 11.2025
Key Account Manager-Independent Grocery
Lactalis Canada Inc
03.2020 - 08.2022
Mortgage Underwriter
WFCU Credit Union
04.2017 - 11.2023
Management Trainee
Enterprise Rent-A-Car
06.2016 - 03.2017
Field Supervisor
Q2 Management Inc.
01.2014 - 01.2016
Leadership and Professional Development Certificate -
The University of Western Ontario
Bachelor of Arts - Social Science
The University of Western Ontario