Matthew Stephens

In my role as the sole IT professional at the Star Calgary location, I successfully reduced equipment costs by spearheading the IT portion of the office relocation. This involved liaising with contractors, moving equipment, and setting up work environments to ensure a smooth transition. I collaborated closely with multiple departments, notably working alongside the Finance Director on yearly budgets to identify opportunities for reducing spending. My responsibilities included installing and maintaining computer and telecommunication equipment, as well as troubleshooting applications and software to ensure optimal performance.

During my daily analysis, I identified a security breach by spotting a network inconsistency, which prompted further investigation.To mitigate such risks, I conducted regular monitoring and analysis of incoming activity using a web-based firewall application. Additionally, I prepared technical responses to requests for quotes, outlining costs, timeframes, and alternative solutions to ensure clarity and efficiency in communications.

I have extensive experience diagnosing software issues and providing both onsite and remote support for multiple businesses, effectively resolving malfunctions related to workstations, servers, and various mobile devices, including Android, iOS, and BlackBerry.

My role involved performing thorough site surveys, where I analyzed current hardware and software setups to facilitate the implementation of effective, long-term solutions tailored to each business's needs.

In my time here, I managed and deployed devices on the BES Server, while also creating and overseeing training facilities for job aid sessions. To maintain the integrity and security of sensitive documents, I implemented proper security measures and managed access on Interwoven Filesite (DMS), ensuring that all information was securely handled and accessible only to authorized personnel.

During the onboarding process for new employees, I was responsible for loading software, granting necessary permissions, and configuring hardware to ensure a smooth transition into their roles.

In my role, I provided 24/7 technical support for both internal clients and external companies through phone and email channels, ensuring that assistance was readily available whenever needed. I was responsible for dispatching onsite technicians and meticulously documenting all troubleshooting steps and assistance provided to guarantee optimal support.

Additionally, I maintained the SharePoint database to keep track of all relevant information. My responsibilities also included configuring workstations and laptops for new and existing users, as well as implementing external devices such as printers and POS devices within both network and local environments.