MATT STAGG
WATERLOO
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet the needs of the facility. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
YOUTH SERVICES MANAGER
Ministry Of Children, Community And Social Services
09.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced employee satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Crisis Management and conflict resolution. Ensuring operational requirements are met within the facility.
- Completion of Serious Occurrence Reports, Secure De-escalation Release Plans, Case management plans,
- Mediation of disputes between Young People, Staff and Manager’s. Managing Staff concerns. Ie: Health and Safety. Staff scheduling and assigning Staff to posts within the Facility and Community Escorts.
- Booking visits and ensuring no legal conflict with visitors. Attend meetings and provide relevant feedback to current topics. Reviewing legal logbooks and making written entries to justify accurate documentation and relevant topics.
- Attending Case Management Plan meetings to ensure successful completion and relevant information is discussed. Ie: Re-integration, medical needs, employment, education and rehabilitation.
- Accounting for all security items such as keys, mechanical restraints, weapons for escorts, radios, etc.
- Confirming Facility counts
- Completing justification reports for hiring staff and ensuring the sign in sheets are properly labeled for payroll department.
STAFF SERGEANT
Ministry Of The Solicitor General
02.2014 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Crisis Manager duties during ICIT activations
- ICIT Coordinator
- Health and Safety Team member
Education
Diploma - Police Foundations
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Performance Management
- Staff Development
Timeline
YOUTH SERVICES MANAGER
Ministry Of Children, Community And Social Services
09.2023 - Current
STAFF SERGEANT
Ministry Of The Solicitor General
02.2014 - 09.2023
Diploma - Police Foundations
Conestoga College Institute of Technology And Advanced Learning
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