Matt Smith
Stirling,ON
Summary
Dynamic leader with a proven track record at Franklin Coach Lines, excelling in operations management and team leadership. Spearheaded strategies boosting sales and profitability, while fostering a culture of high employee satisfaction and teamwork. Skilled in problem resolution and efficient multitasking, consistently delivering results beyond expectations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
General Manager
Franklin Coach Lines
06.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Garage Manager
Franklin Coach Lines
01.2016 - 06.2020
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Developed preventative maintenance programs to extend the life of our fleet vehicles and minimize downtime.
Shop Assistant/Bus Cleaner
Franklin Coach Lines
07.2010 - 01.2016
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
Education
College Degree - Health & Fitness/Recreation & Leisure
Loyalist College of Applied Arts And Technology
Belleville, ON05.2015
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Training and coaching
- Team Leadership
- Staff Management
- Efficient multi-tasker
- Time Management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
General Manager
Franklin Coach Lines
06.2020 - Current
Garage Manager
Franklin Coach Lines
01.2016 - 06.2020
Shop Assistant/Bus Cleaner
Franklin Coach Lines
07.2010 - 01.2016
College Degree - Health & Fitness/Recreation & Leisure
Loyalist College of Applied Arts And Technology
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