Matt Scrimshaw
Vancouver,BC
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Glowbal Group
08.2022 - 02.2024
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced customer satisfaction by curating an extensive and diverse wine list tailored to the restaurant''s cuisine.
- Developed strong relationships with wine distributors, ensuring access to exclusive bottles and competitive pricing.
Restaurant Manager
Glowbal Group
08.2019 - 07.2022
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Server
Glowbal Group
02.2018 - 07.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Assistant General Manager
Vittoria Trattoria
05.2008 - 04.2016
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Financial Advisor
Sunlife Financial
01.2006 - 04.2008
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Collaborated with team members to streamline processes and improve overall client experience.
Education
BBA - Accounting
Okanagan College
Kelowna, BC01.2019
Algonquin College
Ottawa, ONSkills
- Operations Management
- Workflow Coordination
- Business Development
- Business operations knowledge
- Sales Coaching
- Customer Retention
- Process Improvements
- Financial Reporting
- Budget Control
Languages
English
Native or Bilingual
French
Professional Working
Certification
- WSET 3
Software
Microsoft
Timeline
Assistant General Manager
Glowbal Group
08.2022 - 02.2024
Restaurant Manager
Glowbal Group
08.2019 - 07.2022
Server
Glowbal Group
02.2018 - 07.2019
Assistant General Manager
Vittoria Trattoria
05.2008 - 04.2016
Financial Advisor
Sunlife Financial
01.2006 - 04.2008
BBA - Accounting
Okanagan College
Algonquin College
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