MATT SAUNDERS
WATERDOWN
Summary
Market development and technical service professional, skilled at providing consultations, technical support and advice to sales and engineering teams in the protective coatings and corrosion industry.
Overview
19
19
years of professional experience
1
1
Certification
Work History
APPLICATION DEVELOPMENT SPECIALIST/Product Manager
C S L SILICONES INC.
12.2014 - Current
- PROVIDE TECHNICAL SUPPORT AND TRAINING FOR CUSTOMERS FOR SI-COAT LINE OF COATINGS
- ACT AS CORROSION/COATINGS EXPERT ON ENGINEERING PROJECTS
- PROVIDE CUSTOMERS WITH SPECIFICATION WRITING ASSISTANCE
- EQUIPMENT SET UP AND TESTING FOR CUSTOMERS AND APPLICATORS
- ASSIST R&D WITH NEW PRODUCTS TO PROVIDE 'REAL WORLD' TESTING OF THE APPLICATION PROCESS
- ASSIST SALES AND MARKETING AS NEED
- PROSPECTED AND CONDUCTED FACE-TO-FACE SALES CALLS WITH BUSINESS EXECUTIVES AND DIRECTORS
- MET EXISTING CUSTOMERS TO REVIEW CURRENT SERVICES AND EXPAND SALES OPPORTUNITIES
- CONTACTED NEW AND EXISTING CUSTOMERS TO DISCUSS HOW THEIR NEEDS COULD BE MET THROUGH SPECIFIC PRODUCTS AND SERVICES
- SELECTED THE CORRECT PRODUCTS BASED ON CUSTOMER NEEDS, PRODUCT SPECIFICATIONS AND APPLICABLE REGULATIONS AND SPECIFICATIONS
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Explained project technical risks and benefits during project kick-off.
TECHNICAL SERVICE SPECIALIST
MADISON CHEMICAL
04.2013 - 01.2015
- NEW PRODUCT AND EQUIPMENT DEVELOPMENT, ASSISTED R&D TO CONDUCT PHYSICAL/CHEMICAL TESTS ON NEW PRODUCTS/APPLICATIONS WHILE DOCUMENTING ALL FINDINGS
- CONTROL THE APPROVED APPLICATOR TRAINING PROGRAM TO TRAIN CLIENTS HOW TO APPLY THE COATING, OPERATE SPRAY EQUIPMENT, CONDUCT QC PRACTICES AND TROUBLESHOOT TECHNICAL ISSUES
- FIELD/INSIDE TECHNICAL SERVICE, EQUIPMENT SETUP/SUPPORT, INSPECT COATING WHEN ISSUES APPEAR AND CONDUCT QC INSPECTION/TESTING ONSITE
WHEELABRATOR
01.2012 - 01.2013
- PROVIDE/PERFORM TECHNICAL SERVICE, MAINTENANCE, REPAIRS AND START-UPS OF ALL TYPES OF BLAST EQUIPMENT
- TROUBLESHOOT AND DEBUG (MECHANICAL AND ELECTRICAL)
- WORK FROM SCHEMATICS, DIAGRAMS, WRITTEN AND VERBAL DESCRIPTIONS, LAYOUTS AND DETAILED PLANS
- PREPARE MACHINE SPECIFIC INSPECTION REPORTS, IDENTIFYING SAFETY ISSUES, REPLACEMENT, WEAR, PREVENTATIVE MAINTENANCE, AND TRAINING NEEDS
- RESPOND TO CUSTOMER SERVICE CALLS ABOUT SERVICE OR MAINTENANCE
- EFFECTIVELY COMMUNICATE INSTALLATION/SERVICE STATUS WITH THE SALES DEPARTMENT, SERVICE ADMINISTRATOR, SERVICE MANAGER, WARRANTY COORDINATOR, AND CUSTOMER SERVICE
- IN CONJUNCTION WITH SALES AND CUSTOMER SERVICE, ESTABLISH AND GROW STRONG CUSTOMER RELATIONSHIPS
- CONDUCTS ON-SITE CUSTOMER TRAINING INCLUDING PROPER OPERATIONAL AND EQUIPMENT MAINTENANCE
- RESPONSIBLE FOR EXPENSE MANAGEMENT AND SERVICE REVENUES
- KEEP SALES ABREAST OF CUSTOMER SPECIFIC OPPORTUNITIES, ISSUES, OR CONCERNS
- RESPONSIBILITIES INCLUDE WELDING, BURNING, BRAZING, SOLDERING, FABRICATION, MECHANICAL AND ELECTRICAL CAPABILITIES
- MANAGED OWN SCHEDULE EFFICIENTLY AND EFFECTIVELY
FIELD SERVICE TECH
OVIVO WATER
01.2011 - 01.2012
- COMMISSION VARIOUS WATER TREATMENT SYSTEMS WHICH INCLUDE CONVENTIONAL EQUIPMENT AND SYSTEMS THAT IMPLORE THE USE OF ULTRA-FILTRATION/REVERSE OSMOSIS
- TRAIN PLANT PERSONAL ON EQUIPMENT
- DEVELOP OPERATION, MAINTENANCE AND TRAINING MANUALS
- PERFORM ON-SITE INSPECTIONS AND TROUBLESHOOTING OF EQUIPMENT
- TROUBLESHOOT MECHANICAL, ELECTRICAL, STRUCTURAL, AND PLC PROGRAMMING ISSUES WITH EQUIPMENT
- REDESIGN EQUIPMENT WHEN PROBLEMS FOUND ON SITE
- PERFORM WATER TESTING TO VERIFY PERFORMANCE OF EQUIPMENT
- SUPERVISE AND MANGE STAFF ASSEMBLING OUR EQUIPMENT
- PLAN, EXECUTE AND SUPERVISE MAINTENANCE PROJECTS
FIELD SERVICE TECHNICIAN
G.E WATER AND PROCESS TECHNOLOGIES
01.2006 - 01.2010
- REGULARLY TRAVELING TO JOB SITE WHILE ORGANIZING EXPENSES AND ADHERING TO TRAVEL POLICIES
- WORK DIRECTLY WITH PROJECT MANAGER TO MANAGE CUSTOMER EXPECTATIONS OR ISSUES
- WORKING WITHIN BUDGET GUIDELINES AND IDENTIFYING OPPORTUNITIES
- PROVIDING OPERATOR TRAINING IN SAFE AND EFFICIENT PILOT OPERATION
- ESTABLISHING GOOD FACE TO FACE RELATIONSHIP WITH CUSTOMER FOR THE SERVICE GROUP
- PROMOTING SALES BY DEMONSTRATING GE MEMBRANE TECHNOLOGIES
- PERFORMING SERVICE AND MAINTENANCE TO CUSTOMERS EQUIPMENT WHILE ENSURING STRICT ADHERENCE TO GE'S HEALTH AND SAFETY POLICY
- CONDUCTING CHEMICAL LAB TESTS ON WATER QUALITY TESTING
Education
DIPLOMA PROGRAM - UTILITIES SYSTEMS OPERATOR
MOHAWK COLLEGE
HAMILTON, ONTARIO01.2006
BUISNESS ADMINISTATION -
McMaster University
04.2025
DIPLOMA PROGRAM - ELECTRO-MECHANICAL TECHNICIAN
GEORGE BROWN COLLEGE
TORONTO, ONTARIO01.2014
Skills
- TECHNICAL SPECIFICATIONS CREATION
- EXCELLENT COMMUNICATION SKILLS
- STRATEGIC ACCOUNT DEVELOPMENT
- RESOLUTION-ORIENTED
- POSITIVE OUTLOOK
- ENERGETIC AND DRIVEN
- PEOPLE-ORIENTED
- ENTHUSIASTIC ABOUT NETWORKING
- EXCELLENT WORK ETHIC
- STRATEGIC SALES KNOWLEDGE
- INTERNATIONAL SALES SUPPORT
- ACCOUNT AND TERRITORY MANAGEMENT
- REVENUE AND PROFIT MAXIMIZATION
- TEAM BUILDING EXPERTISE
- CUSTOMER SATISFACTION
- CRITICAL AND CREATIVE THINKING
- Applications development
- Real-time communication
- Customer support
- Training and mentoring
- Strong analytical mind
- Team building
- End-user training
Certification
- OACETT: CERTIFIED ENGINEERING TECHNICIAN (ONTARIO)
- NACE: CORROSION TECHNOLOGIST
- NACE: PROTECTIVE COATINGS TECHNICIAN
- NACE: O-CAT TECHNICIAN
- NACE: CP 1 CERTIFIED
- SSPC: LEVEL 2 COATING INSPECTOR
- SSPC: C-12 COATINGS APPLICATOR
Timeline
APPLICATION DEVELOPMENT SPECIALIST/Product Manager
C S L SILICONES INC.
12.2014 - Current
TECHNICAL SERVICE SPECIALIST
MADISON CHEMICAL
04.2013 - 01.2015
WHEELABRATOR
01.2012 - 01.2013
FIELD SERVICE TECH
OVIVO WATER
01.2011 - 01.2012
FIELD SERVICE TECHNICIAN
G.E WATER AND PROCESS TECHNOLOGIES
01.2006 - 01.2010
BUISNESS ADMINISTATION -
McMaster University
DIPLOMA PROGRAM - ELECTRO-MECHANICAL TECHNICIAN
GEORGE BROWN COLLEGE
DIPLOMA PROGRAM - UTILITIES SYSTEMS OPERATOR
MOHAWK COLLEGE
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