Matt Phillippe
San Diego,CA
Summary
Dynamic hospitality professional with extensive experience in guest engagement, food & beverage operations, and team leadership. Adept at managing high-volume service, coordinating events, and ensuring seamless customer experiences. Strong background in sales, vendor relations, and inventory management with a proactive approach to problem-solving in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Bartender | Assistant Supervisor
The Westin Carlsbad Resort & Spa
06.2024 - Current
- Provide high-end guest experiences in a luxury hotel setting, ensuring smooth service across multiple outlets
- Collaborate with departments, anticipating guest flow from conferences and private events
- Manage inventory and vendor relations, recommending stock orders for efficient operations
- Quickly adapt to staff shortages, stepping into various roles as needed to maintain service excellence
In-Home Design Consultant
Floor Coverings International
10.2023 - 06.2024
- Built strong client relationships through tailored consultations and follow-ups
- Assisted in marketing strategy development and customer engagement
- Met with over ten customers per week to discuss design vision and individual needs.
- Met with over 10 customers per week to discuss design vision and individual needs.
In-Home Representative | Design Consultant
West Shore Home
01.2023 - 08.2023
- Built strong client relationships, guiding homeowners through renovation projects.
- Leveraged a structured sales process to drive high conversion rates and meet sales goals.
- Developed expertise in bath and shower renovation materials, pricing, and installation logistics.
- Met with over 15 customers per week to discuss design vision and individual needs.
Business Development Representative
ReliaQuest
05.2022 - 12.2022
- Managed 150+ accounts, engaging clients through multi-channel outreach.
- Worked with senior sales teams to develop strategic pipeline growth initiatives.
- Gained expertise in cybersecurity solutions, educating prospects and representing the brand at industry events.
Lead Bartender
Stones Throw
05.2019 - 03.2020
- Delivered exceptional guest experiences through craft cocktail preparation and product knowledge.
- Collaborated on menu development and specialty cocktail innovations, enhancing customer satisfaction.
- Assisted with inventory management, ensuring optimal stock levels and vendor communication.
- Adapted seamlessly to staffing changes and operational shifts, maintaining service quality in a dynamic environment.
Bartender | Lead Bartender
Liberty Public Market
02.2017 - 03.2019
- Created craft cocktail menus, upselling specialty drinks and enhancing guest experiences
- Trained staff on service standards and wine/spirits knowledge
Manager | Lead Bartender
Lumberyard Tavern
08.2012 - 01.2016
- Supervised bar operations and led a team, ensuring top-tier customer service
- Coordinated private events & catering services, handling logistics and staffing
- Managed inventory, negotiated vendor contracts, and optimized supply costs
- Trained 10 new bartenders and wait staff on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Master’s - Hospitality & Tourism Management
San Diego State University
San Diego, CA10.2024
B.S. - Advertising, Minor in Professional Selling
University of Florida
Gainesville, FL05.2022
Skills
- Bar & restaurant management
- Banquet coordination
- Guest service excellence
- Staff coordination
- Cross-departmental communication
- Cost control
- MS Office
- Salesforce
- POS systems
Certification
- TIPS Certified (Alcohol Service Training)
- Member, MPI San Diego (Meeting Professionals International)
Timeline
Lead Bartender | Assistant Supervisor
The Westin Carlsbad Resort & Spa
06.2024 - Current
In-Home Design Consultant
Floor Coverings International
10.2023 - 06.2024
In-Home Representative | Design Consultant
West Shore Home
01.2023 - 08.2023
Business Development Representative
ReliaQuest
05.2022 - 12.2022
Lead Bartender
Stones Throw
05.2019 - 03.2020
Bartender | Lead Bartender
Liberty Public Market
02.2017 - 03.2019
Manager | Lead Bartender
Lumberyard Tavern
08.2012 - 01.2016
B.S. - Advertising, Minor in Professional Selling
University of Florida
Master’s - Hospitality & Tourism Management
San Diego State University
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