Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Matt Mendoza

Winnipeg

Summary

Self-employed digital illustrator with a strong foundation in data entry and customer service. Recognized for a friendly demeanor, meticulous attention to detail, and consistently contributing to team success. Passionate about helping others and dedicated to delivering exceptional quality in every project. Eager to leverage professional experience in new opportunities that promote skill development and career growth.

Overview

10
10
years of professional experience

Work History

Estimate Specialist

Green Drop
03.2020 - 06.2025
  • Input new and existing customer account information, services, and payments into company database quickly and accurately
  • Create and send quotes to customers for services/programs tailored to their needs
  • Respond to customer inquiries via live chat and email
  • Handle inbound and outbound phone calls
  • Resolve product and service-related issues
  • Use of Microsoft Office programs (Outlook, Word, Excel)

E-Commerce Retail Services Representative

Palliser Furniture
08.2018 - 10.2019
  • Transfer paper-based data into electronic
  • Verify accuracy of colleagues’ documents
  • Order and inventory management via AS400
  • Respond to customer inquiries via phone and email
  • Work directly and maintain professional relationships with several online retailers (Amazon, Wayfair, and more)
  • Create Standard Operating Procedures
  • Work collaboratively with numerous departments company-wide (Accounting, Production, Shipping, Marketing, etc.)

Sales Associate

Element Eyewear
10.2015 - 10.2018
  • Process cash, debit, and credit transactions
  • Weekly inventory and demand planning
  • Manage kiosk independently
  • Inform customers of prices and promotions
  • Maintain a clean and organized workspace
  • Train new associates for success

Education

High School Diploma - French

Garden City Collegiate
Winnipeg, MB
06.2016

Skills

  • Adaptable in new settings
  • Excellent time management skills
  • Strong attention to detail
  • Proficient in data entry
  • Effective interpersonal communication
  • Deliver outstanding customer service

Languages

English
French

Timeline

Estimate Specialist

Green Drop
03.2020 - 06.2025

E-Commerce Retail Services Representative

Palliser Furniture
08.2018 - 10.2019

Sales Associate

Element Eyewear
10.2015 - 10.2018

High School Diploma - French

Garden City Collegiate

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Matt Mendoza