Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Matt McConnell

Nanaimo,BC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Assistant Manager/Interim Manager

Andre's Electronic Experts
09.2018 - Current
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered services to customer locations within specific timeframes.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Provided professional services and support in a dynamic work environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed strategy to increase sales and drive profits.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Fish Vaccinator

Rockfish LTD.
06.2021 - 08.2021
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Sales/Interim Store Manager

McKay's Electronic Experts
12.2016 - 08.2018
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a culture of ownership among staff members by empowering them to make decisions affecting their areas of expertise within the store''s framework guidelines.
  • Oversaw daily store operations, ensuring smooth functioning of all departments and adherence to company policies.
  • Managed store inventory, ensuring accurate stock levels and timely replenishment of merchandise.
  • Completed point of sale opening and closing procedures.
  • Balanced competing priorities effectively by delegating tasks and setting clear expectations with staff members in order to meet store-wide objectives.
  • Increased repeat business through exceptional customer service experiences that built loyalty among patrons.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coordinated promotional events to increase brand awareness, attract new customers, and drive sales growth.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Worked effectively in fast-paced environments.

Fisheries Observer

Department Of Fisheries And Oceans
09.2017 - 11.2017
  • Provided vital input for fisheries management plans through timely submission of comprehensive trip reports to regulatory bodies.
  • Improved fisheries management decisions through the detailed documentation of vessel trip reports and biological sampling information.
  • Sampled materials to obtain data for [Area of expertise] research.
  • Ensured accurate data collection with proper use of specialized equipment such as GPS units, scales, calipers, thermometers, cameras, and other tools.
  • Helped scientific and engineering teams improve research by sharing knowledge.
  • Collaborated with scientists or researchers on relevant projects that contribute towards better understanding or preservation of marine ecosystems.
  • Facilitated effective communication between vessel crew members and government agencies, fostering positive relationships within the industry.
  • Promoted safe work environments by adhering to established safety protocols during at-sea operations.
  • Enhanced data quality for stock assessments by meticulously recording catch and discard data during fishing trips.
  • Documented experiment progress and observations, compiled data and organized findings for analysis.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned and adapted quickly to new technology and software applications.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Organized and detail-oriented with a strong work ethic.

Fisheries Observer

Department Of Fisheries And Oceans
09.2016 - 11.2016

Education

BBA - General Studies

Vancouver Island University
Nanaimo, BC

Skills

  • Project Management
  • Marketing knowledge
  • Scheduling and Coordinating
  • Sales Growth
  • Teamwork and Collaboration
  • Professional and Courteous
  • Workload Management
  • Good Judgment
  • Customer Relationship Management
  • Consulting
  • Retail Operations
  • Team Development
  • Orientation and training
  • Customer Relations
  • Customer Service
  • Staff Development
  • Staff Training
  • Staff Supervision
  • Team Leadership
  • Employee Development
  • Sales Strategies
  • Task Delegation
  • Verbal Communication

Languages

English
Native or Bilingual

Timeline

Fish Vaccinator

Rockfish LTD.
06.2021 - 08.2021

Assistant Manager/Interim Manager

Andre's Electronic Experts
09.2018 - Current

Fisheries Observer

Department Of Fisheries And Oceans
09.2017 - 11.2017

Sales/Interim Store Manager

McKay's Electronic Experts
12.2016 - 08.2018

Fisheries Observer

Department Of Fisheries And Oceans
09.2016 - 11.2016

BBA - General Studies

Vancouver Island University

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Matt McConnell