Adept at leading complex projects to success, I leveraged project planning and customer relations skills at JCM Industries Ltd to enhance client satisfaction and drive repeat business. My proactive approach in scope management and fostering team collaboration resulted in surpassing project milestones, demonstrating a blend of strategic vision and interpersonal acumen.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Project Manager/Owner
JCM Industries Ltd
04.2017 - 01.2025
Knowledgeable about a wide range of building materials (wood, steel, concrete, etc.) and construction methods (framing, masonry, electrical, plumbing, Painting, drywall etc.) to ensure structural integrity and safety.
Proficient in constructing residential homes, multi-family units, and commercial buildings, including retail spaces, office complexes, and industrial properties. Expertise in both ground-up construction and renovations, ensuring structural integrity and compliance with building codes
Supervised field crews to maximize quality and work efficiency.
Maintained a safe work environment by enforcing company policies, procedures, and regulatory standards throughout each project phase.
Completed projects on time and within budget by effectively managing resources and schedules.
Reported quality of performance on site to site construction managers.
Developed strong relationships with subcontractors, vendors, and suppliers to ensure timely delivery of materials at competitive prices.
Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
Consistently met or exceeded building codes and regulations, resulting in successful inspections upon project completion.
Oversaw daily site operations, ensuring all tasks were completed according to plan.
Owner/Operations Manager
All Elements Building Services
04.2012 - 08.2016
Managed day-to-day business operations managing
15-20 employees
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Trained and motivated employees to perform daily business functions.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Established foundational processes for business operations.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Expanded business into new markets, cond
Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Interacted well with customers to build connections and nurture relationships.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Trained and guided team members to maintain high productivity and performance metrics.
Project Manager
Smith & Sons Developments
03.2007 - 01.2012
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Met project deadlines without sacrificing build quality or workplace safety.
Established effective communication among team members for enhanced collaboration and successful project completion.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Education
Certificate - Water Damage And Restoration
IICRC
High School Diploma -
Earl Marriott Secondary Scoolh
White Rock, BC
06-2000
Skills
Project planning
Customer relations
Operations monitoring
Project tracking
Scope management
Project plan development
Management
Client relations
Accomplishments
Supervised team and trades of 20+ staff or subtrades