Matt Layburn
Nevada City,California
Overview
6
6
years of professional experience
Work History
Photographer
Self-employeed
Pittsburgh, PA
07.2019 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Developed strong relationships with clients through clear communication and professionalism.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
Customer Service Advisor
Pepboys
Cranberry Township, PA
09.2023 - 03.2024
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
Youth Leader
Victory Family Church
Cranberry Township, PA
08.2022 - 08.2023
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
Retail Associate
Walmart
Cranberry Township, PA
09.2022 - 07.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Maintained clean sales floor and straightened and faced merchandise.
Education
High School Diploma -
Lincoln Park Performing Arts Charter School
Midland05-2022
Skills
- Building Rapport
- Problem Solving
- Customer service
- Time management
- Communication
- Calm under pressure
Languages
French
Limited Working
Swahili
Limited Working
Timeline
Customer Service Advisor
Pepboys
09.2023 - 03.2024
Retail Associate
Walmart
09.2022 - 07.2023
Youth Leader
Victory Family Church
08.2022 - 08.2023
Photographer
Self-employeed
07.2019 - Current
High School Diploma -
Lincoln Park Performing Arts Charter School